I have only done business once with Import Shark, and it was above and beyond. So just to add my experience... I was in on the original group buy for the M&S rear spoiler, and I sent my payment and preference selection. I paid for the spoiler, and a particular paint scheme, however it seems I read carelessly; I got an email saying there was a problem with what I requested in my order, it was asking for clarification, as I paid for one paint scheme, but selected a different (more expensive) one. I looked back at the original sales information, and saw my mistake, I saw a price of $40 for my paint preference, but it was clearly $70, I was just careless. But, thing is ...Mike said don't worry about it, and told me to not send the extra $30. He sent me the spoiler in the OEM black even though I was $30 short. Thanks IMPORTSHARK! Thought i'd share a very good experience I had!!!