Bad BMS Burger Motorsport

[Devin]

And I’ll support you and spread the word as well. WE THE CUSTOMERS hold the power not the company . You need someone to buy your products and I’m tired of these car companies speaking to customers like there no one when in fact they are spending a lot of cash on products and exposure for the company. They really don’t know the power of the people . This is wild coming from bms and terry though. “Make it fit” huh @Terry@BMS ? Smh

Does this issue really need an evangelist? As a small business owner I can relate to all of the challenges folks are having these days with supply chain, credit and staffing. One thing we don't do is hold onto customer money if the product is not fit for purpose, even if it hurts to let that money go. BMS should have issued the full refund first, no exceptions. They eventually did make good however. Now they have a different issue specifically with @AusStinger and possibly the continent of Australia which they'll have to figure out or risk alienating customers.

 

[AusStinger]

What are these for? We definitely don't have them here on US stingers. View attachment 72605

I don't know 100% but I have a theory which is; They're there for some kind of pedestrian safety so there is less likelihood of a person winding up under the car (?)

I've seen a lot of posts about people having their forward under tray come out and fold back under the car etc so at first I thought that was a solution but since even the new cars in the U.S and Canada still don't have them, that can't be the case.

 

[AusStinger]

Honestly, it really sucks that the fmic didn't live up to your expectations of what was advertised or the required modifications to make it fit weren't acceptable to you. You received your refund for the fmic. It sounds like the issue is with the paypal payment dispute. Do you expect someone to accept that form of payment from you when you recently filed a dispute to not pay them?

I never filed a dispute to not pay them ( not sure where you got that from ).
1. I purchased a BMS I/C and payed with PayPal and all went as per normal ( no issues whatsoever ).
2. When I found that the I/C was not going to fit without extensive mods, I got in contact with BMS, and soon Terry took the drivers seat on this issue.
3. When I started getting nowhere with Terry, I lodged an issue with PayPal to have them step in ( as I knew I was WELL within my rights to do so given the misleading claims made by BMS ).
4. Some time thereafter I got my refund and delivered the kit to someone of Terry's choice ( still in PERFECT condition, and it was checked as such ).
5. Over a year ( or more ) later, I decided to purchase the Trans Cooler from BMS and then got the ( indirect black list ) response, and then I posted.

If you read through the original post again ( especially the quoted email string ). The PayPal "issue" was almost certainly B.S. as Angela consequentially made mention of the PRIOR "intercooler incident" from > a year before.

When you go onto a site and choose the PayPal transaction for payment, the user is directed away from the original site to PayPal to approve the payment, and then returned to the site of the vendor to confirm the purchase ( at least that's my understanding ) so, what Angela has insinuated is that PayPal is transacting through a fraudulent I.P address ( the way I see it ).

From my point of view, I've done nothing wrong ! Terry@BMS was made to do the right thing by PayPal (?), and that got his panties in a bunch and he holds a grudge against me and has put my on a black list ( thus the post ).

Terry ( BMS ) can indeed refuse service and in the end, it's no skin off my nose since he's not the only shop selling parts, but this post serves as a warning for those who transact with BMS as to what can happen.

 

[AusStinger]

I forgot what thread that was posted in, but there was extensive discussion of it. I think we determined it was extra support required by Australian rules.

Either way, apparently BMS didn't know they existed, or didn't think that it was important enough to put a note on their product page prior to purchase.

I'm surprised you got black-balled. Have you reached out to @Terry@BMS specifically?

If Terry had contacted me and said something like; After the last issues we had with the intercooler, I'd like to make it clear that I will only be responsible for quality of product supplied and not for any "issues" that might exist as a result of OEM design differences. I would be perfectly fine with that and would have actually continued with the purchase since I know it would have been fine. Also, he would have retained a customer and shown that there were no hard feelings and he was just covering his a$$, BUT, it would seem he chose the 'other' option.

So no, I've not reached out to Terry nor will I. There's nothing that BMS has that I can't get elsewhere in a different form.

 

[Baluchitherium4]

I never filed a dispute to not pay them ( not sure where you got that from ).
1. I purchased a BMS I/C and payed with PayPal and all went as per normal ( no issues whatsoever ).
2. When I found that the I/C was not going to fit without extensive mods, I got in contact with BMS, and soon Terry took the drivers seat on this issue.
3. When I started getting nowhere with Terry, I lodged an issue with PayPal to have them step in ( as I knew I was WELL within my rights to do so given the misleading claims made by BMS ).
4. Some time thereafter I got my refund and delivered the kit to someone of Terry's choice ( still in PERFECT condition, and it was checked as such ).
5. Over a year ( or more ) later, I decided to purchase the Trans Cooler from BMS and then got the ( indirect black list ) response, and then I posted.

If you read through the original post again ( especially the quoted email string ). The PayPal "issue" was almost certainly B.S. as Angela consequentially made mention of the PRIOR "intercooler incident" from > a year before.

When you go onto a site and choose the PayPal transaction for payment, the user is directed away from the original site to PayPal to approve the payment, and then returned to the site of the vendor to confirm the purchase ( at least that's my understanding ) so, what Angela has insinuated is that PayPal is transacting through a fraudulent I.P address ( the way I see it ).

From my point of view, I've done nothing wrong ! Terry@BMS was made to do the right thing by PayPal (?), and that got his panties in a bunch and he holds a grudge against me and has put my on a black list ( thus the post ).

Terry ( BMS ) can indeed refuse service and in the end, it's no skin off my nose since he's not the only shop selling parts, but this post serves as a warning for those who transact with BMS as to what can happen.

"issue in the past with a Kia Intercooler fitment issue and then a PayPal dispute"

This is where I got the paypal dispute from on your original post. You know, in the quoted email string. I think it's pretty clear why you can't purchase from them based on what's in that quoted email. It's probably in your best interest and theirs since your car is built differently in Australia.

 

[JSolo]

Upon reflection, I think both the buyer and the seller share fault.

The seller should know the vehicle and if shipping internationally, be aware of differences in the buyer's market. The buyer, buying from an international seller with a different drive side (LHD vs RHD) should have asked more questions before buying.

My 2¢.

 

[AusStinger]

"issue in the past with a Kia Intercooler fitment issue and then a PayPal dispute"

This is where I got the paypal dispute from on your original post. You know, in the quoted email string. I think it's pretty clear why you can't purchase from them based on what's in that quoted email. It's probably in your best interest and theirs since your car is built differently in Australia.

I think it's a matter of interpretation here.

Again, the first transaction went through perfectly and PayPal were only brought in to open a dispute case when Terry gave me the run-around.
I use PayPal for that reason. Protection.

If BMS don't want to possibly incur these issues in the future, maybe they shouldn't sell to Aus customers ?
If BMS is still willing to sell to Aus customers but don't want PayPal in the picture, it shouldn't be a payment option.

In the second instance, PayPal went through perfectly but all of a sudden, there was a problem ?? AFTER payment went through as per usual ??
Then, in the email, there was reference to my PayPal dispute regarding the intercooler ( over 1 year prior ).

 

[AusStinger]

Upon reflection, I think both the buyer and the seller share fault.

The seller should know the vehicle and if shipping internationally, be aware of differences in the buyer's market. The buyer, buying from an international seller with a different drive side (LHD vs RHR) should have asked more questions before buying.

My 2¢.

I sort of agree, but the only question I could have asked prior to the I/C purchase is "will this fit my Aus delivered car ?" since I didn't even know about the vertical supports prior to starting the install. To which they would have said yes based upon that amazing / clean / well executed installation example supplied ( the yellow car ).

 

[cncBilly]

^^Seriously, i'm not usually directionally challenged....

With age, it seems sometimes the fingers have a mind of their own, disconnected from the brain.

That my friend is a fact!

 

[AtomicGTL]

Lozic is the only company I know that is literally about the customer itself. That is what makes him happy. Especially working from S. Korea makes it difficult to conduct purchases and issues but he goes up and beyond. Havent met such a class act dude for the stinger community.

Sucks you had to go through bms like that OP.

 

[Rodtheviking]

Yeah, Terry ruined BMS for me. I asked a few simple questions about the JB4 and got some rude and short replies and he still didn't answer my questions. I sold the JB4 I had and will go with a ECU tune instead.

 

[AusStinger]

I should have followed my gut and avoided BMS all together after being involved in discussions on this forum about throttle controllers ( their function and worth ) where Terry ( seller of said units ) was somewhat evasive when discussing the topic but boasted about how popular they are, but just moments before was posting responses like; "You can just push your foot down faster and/or further to get the same effect without a pedal tuner, if you're so inclined."

Now I'm not saying he lied etc, but in my mind, this makes me question a person's morals.

You can sell good products but when you back them with questionable motives or customer service.....

lol, Even one of the staff at BMS ( who's name I won't mention ) with whom I liaised was completely on my side during the intercooler debacle, and was supporting me in the fact that Terry was in the wrong. That says something.......