Bad Khartunerz

OZ_Stinger

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I'm sure my review will not surprise anyone on this forum regarding Khartunerz and for the life of me, I cannot understand why Khartunerz is a forum sponsor given their history. I wish I had read the reviews prior to ordering. What an absolute nightmare. I ordered both Spools low and high-pressure fuel pump's from Khartunerz website on 02 May 2023. On the 12th of May 2023 I stumbled across worrying vendor reviews on this forum regarding Khartunerz and reached out to Khartunerz on their website messaging system looking for an update as I had not had any updates regarding the order since ordering on the 2nd of May. I never received a response from this message and attempted one further time a week or so later using their website messaging system and surprise surprise no response. I eventually rang Khartunerz and the owner answered and proceeded to tell me there was a 2-3 week delay on Spool's end. I rang Spool myself and made a general inquiry who said there was a max wait of one week on their pumps and I left it for the time being. Around the 25th of May, I reached out to Spool again and was told they had both fuel pumps in stock. On the 31st of May after being told by the owner of Khartunerz that the pumps will be out 'next week' for the second time I sent a message using their website messaging system telling them that if they cannot fulfill my order then I'd like an immediate refund. Well, what do you know? I got a response from Khartunerz fairly quickly.
Ticket status: New

Department: Sales

Subject: Khartunerz: Update Tracking #15731

We have no problem shipping to Australia
But does take SPOOL quite a bit to get these completed
At the moment they expect them ready to ship this Friday

Sincerely,
Khartunerz

I rang Spool on the 3rd of June and asked if they had received an order from Khartunerz for the high and low-pressure fuel pumps. Would you believe it? Khartunerz had not even ordered the pumps! Azmi from Spool was nice enough to call Khartunerz to find out what was going on.

Not long after my phoine call to Azmi from Spool I had an email from Kartunerz wanting to confirm my mailing address and said the pumps should coming next week. Apparently, the pumps would ship by the following Friday to which I responded with "if you cannot guarantee this then I want a refund on my order". My order was canceled and on the 7th of June, I was notified that I should see a full refund within 1-7 business days.

14 business days later or just over 3 weeks later and still no refund. What an absolute joke. I'm currently out of pocket $3048 USD.
 
I guess I was lucky couple of years ago, when I ordered brake rotors from them, and got them within couple of weeks. Don't know what went wrong with that company.
 
I'm currently out of pocket $3048 USD.
you can cancel at your credit card end. it should be done on the day that you tell them. if kartunerz took your money that is a felony. pursue, pursue, pursue. thanks for the additional warning. I've read a bunch of these on here by now.
 
______________________________
Good to see Khartunerz just deleted my review on their Instagram account.

@Ohiocruiser You are right. From what I have now read Khastunerz were really great to deal with a few years back.

Thanks @Snicklefritz I'll definitely be pursuing this until I get my money back. I just hope my review prevents someone else from going through the same drama.
 
Good to see Khartunerz just deleted my review on their Instagram account.

@Ohiocruiser You are right. From what I have now read Khastunerz were really great to deal with a few years back.

Thanks @Snicklefritz I'll definitely be pursuing this until I get my money back. I just hope my review prevents someone else from going through the same drama.
You might have more luck initiating a charge back with your credit card. Hoping that’s a thing in Australia.
 
From interior to exterior to high performance - everything you need for your Stinger awaits you...
I wonder how much money Nick and Hugo make off with from customers who don’t bother fighting back.

Nick is only quick to respond to a positive review on the forum.

This has been going on for years too. I found another forum with the same complaints from many years ago.

 
I finally got my refund. My review still stands. Stay away from them. Like Hawk mentioned there are lot more similar reviews getting about. What a waste of time and effort. I appreciate all the suggestions mentioned in here.
 
I wonder how much money Nick and Hugo make off with from customers who don’t bother fighting back.

Nick is only quick to respond to a positive review on the forum.

This has been going on for years too. I found another forum with the same complaints from many years ago.

There's an older Bad review for this clown a few posts down on this forum. This has been a problem going back about 3.5 years on this forum.

 
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