DGambit
Member
- Joined
- Mar 29, 2020
- Messages
- 79
- Reaction score
- 40
- Points
- 18
So to keep this short and to the point, I had ordered a BMS oil catch can from khar tuners after they confirmed it was in stock ( I had been trying for almost 3 months to get one ). Once I recieved it in about a week it came directly from BMS and was mailed wrapped in paper in a bubble mailer, no box, no instructions, no parts list. After figuring out what is used and how I found that there isn't a longer bolt to install it to the vehicle (the 2.0) I could be doing something wrong idk there were no instructions and i was far beyond doing anymore research on this.
So i contacted Khar Tunerz via email like I had been over some time (I thought I was missing a part asked them they said they would check and they never got back to me) and told them I believe there is something missing and I'm not going to rig it to fit when it was a kit made to directly work on my vehicle and that I didn't blame them nor had any bad opinion of them but wanted to return it and just move one and figure something out. A week goes by with no response I try again and nothing. So I contact Nick directly he seemed polite and cared about what was going on and told me he just needed to check where to ship it back to. Again I waited a week, requested an update another week goes by with no response. Now I'm upset with everyone involved and ask if there's any thing going on or am I being ignored, guess what, no response tomorrow is a week for that one to. I even emailed them again, same thing.
To be honest this is one of the worst service experiences I've ever had, I spent my money and time on it and gave it many more chances than I should have and now I'm just going to be treated unprofessionally and it unacceptable. I'm done giving these businesses my money and time which is a shame I like supporting companies that aren't necessarily a huge corporation but at least they'll honor what they say.
I know I said I'd keep it short but that's as short as I could make it. My advice, if you value your time, money and quality of service and parts these guys are 100% not the people to give it to.
So i contacted Khar Tunerz via email like I had been over some time (I thought I was missing a part asked them they said they would check and they never got back to me) and told them I believe there is something missing and I'm not going to rig it to fit when it was a kit made to directly work on my vehicle and that I didn't blame them nor had any bad opinion of them but wanted to return it and just move one and figure something out. A week goes by with no response I try again and nothing. So I contact Nick directly he seemed polite and cared about what was going on and told me he just needed to check where to ship it back to. Again I waited a week, requested an update another week goes by with no response. Now I'm upset with everyone involved and ask if there's any thing going on or am I being ignored, guess what, no response tomorrow is a week for that one to. I even emailed them again, same thing.
To be honest this is one of the worst service experiences I've ever had, I spent my money and time on it and gave it many more chances than I should have and now I'm just going to be treated unprofessionally and it unacceptable. I'm done giving these businesses my money and time which is a shame I like supporting companies that aren't necessarily a huge corporation but at least they'll honor what they say.
I know I said I'd keep it short but that's as short as I could make it. My advice, if you value your time, money and quality of service and parts these guys are 100% not the people to give it to.