Bad Avoid Importshark

[A Member Who Left]

Șal asked me to post this for all to see.

Since I’ve been having issues getting straight, reliable and courteous answers from importshark regarding a purchase of a painted G type spoiler on March 16. On that day, I received an email saying it was in process and being painted to ship in 7-10 days. Yesterday I received word (AFTER I ASKED) that the part is not even in stock to be painted and it would be a number of weeks to receive it. I had even asked to be part of the group buy but was told no because the part was “already in process”.......obviously NOT the case and I had to pay full price. It took my posting yesterday to actually get a response from Mike and it was not a good one. Now, I’m not expecting anybody to memorize member names and IDs, etc but I DID get an order number and how many other people do you know that are called Labelnerd on their email?? Common sense right? Apparently common sense and courtesy are not that common these days. I’ve searched under “ importshark problems” on the web and you should see what comes up. Too much to list. Anyone ordering from this company/person stands a very good chance of losing their monies at worst or at best waiting weeks or months for parts that otherwise seem available on EBay within 3 days. I do NOT bash people publicly unless they deserve it but the rudeness and language used towards me by Mike on my email are unacceptable for a forum like this.

David Gustafson aka DigitalGuru18

 

[Kia Stinger]

Șal asked me to post this for all to see.

This is what the Vendor Review forum is for. Everyone should use this area to post about their experiences, both good and bad. This is becoming a very busy place and I'm not going to be able to handle each and every individual issue that a buyer has with a vendor. Vendors will come and vendors will go. I am a forum administrator - not a business relationship mediator. This is where vendors and customers work out their issues if it can't be done privately...

 

[Kamauxx]

Thanks for the info DG.

 

[James5623]

I will add to this as well. I ordered the black Stinger trunk logo, meanwhile my wife ordered me a couple of the chrome versions.

I ordered on March 10th, receiving an email on the 15th stating replacement inventory was going to be in the week of the 18th, with completion due the 25th.

I politely asked to have the order canceled as the other emblems had already been shipped. Through a back and forth, it was clear this item was already being custom made. I said that was fine, and to keep the order.

Currently my order is still “pending” meanwhile I had to request order status three times to find out.

Considering I paid more for this one item than I did for an entire set to rebadge my car, I guess I have higher expectations. While I’m still interested to see the final product, at best I would call this outfit unprofessional.

 

[SEA Stinger]

@DigitalGuru18 , thank you for your post. This kind of feedback is very useful.

I make it a regular practice to check out vendors before doing business with them. Buying online is somewhat anonymous, so buyers need a way to determine if they can count on a seller to actually hold up their end of the bargain.

Fortunately, doing a web search on an online seller is pretty easy and can be quite revealing. It's also very helpful to have this forum for members to exchange information and experiences with each other.

I agree with Șal that we can't expect him to referee disputes between vendors and customers.

Just because a vendor is listed on this forum does not guarantee they are reputable and provide good service. However, I would hope that if a vendor accumulates numerous complaints, they will be removed from the forum.

 

[Ivansito]

For whatever it counts here's my experience with Importshark.

I ordered the Rear Stinger Custom Glossy Black 3/9 100.00
Description does say " allow 9-20 days to ship custom items"
Since ordering I have ask for update status 1 a week and Mike has has responded quickly and appropriately . Initially 3/18 was the date for restocking and the week of 3/25 for delivery. I again ask for a status update yesterday and he did again reply in a reasonable time, Order is currently being made and will ship 4/1. Still within the time frame listed in the description. I will update you all once it's recieve and post pics of the unboxing to show the finish product.

In between those weeks, I did order the GT overlays for the wheels and those came really quickly. Plus I also order the E emblem for the front but had a change of mind. I ask Mike to cancel it and if I can put the credit towards another purchase. He reply" No problem".


My conclusion base upon my short interaction has been positive so far.

 

[Kia Stinger]

I agree with Șal that we can't expect him to referee disputes between vendors and customers.

Just because a vendor is listed on this forum does not guarantee they are reputable and provide good service. However, I would hope that if a vendor accumulates numerous complaints, they will be removed from the forum.

I won't allow "bad vendors" to stick around. Mike seems to have built up a nice following around here and does appear to have a lot of happy customers. That's why he's here. Of course, that needs to continue on. I don't know the whole story with the current situation but I hope they get it worked out.

 

[StingMe]

I almost posted on this weeks ago, but then did not. Now I see it is appropriate.

As a Network Engineer, I know how to shop safely on the Internet.
First lesson - basics:

Phone number? Nope

Physical address? Nope

Import Shark FAILS.

Did some digging, finally found the facts:



IMPORT SHARK STORE LLC
22 POE RD. THORNWOOD NY 10594 U.S.A .

ATTN MIKE CARDUCCI TEL +1-914-804- 3240

Next, check BBB:

Import Shark BBB Rating:

F

BBB Rating System Overview


BBB Reason for Ratings
BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Import Shark include:

• 9 complaint(s) filed against business
• Failure to respond to 8 complaint(s) filed against business

Composite Score:
Import Shark has received 1 out of 5 stars based on 3 Customer Reviews and a BBB Rating of F.

BBB Business Profile | Import Shark

Reseller Ratings:
Import Shark Consumer Verified Ratings & Reviews

Import Shark
importshark.com/store/
Automotive
34 reviews

1.51 / 10

Sample review:

1/5

2017-10-16
cheat and thief

"DO NOT buy from Import Shark !! Rude, Unprofessional, Nasty, Unhinged owner! The Worst !!"

 

[Ivansito]

This is a bit concerning. I wonder what is the ratio of good vs bad experiences. Please post any experiences regarding Importshark. Good or bad. Usually complaints sound louder then content experiences.

BTW..... "DO NOTbuy from Import Shark !! Rude,Unprofessional, Nasty, Unhinged owner! The Worst " . I find this comment more disturbing then the actual complaint. How about we wait till we have a collection of experiences before we presucute.

I can end up being wrong. I hope I'm not.

 

[A Member Who Left]

People have to make their own decisions about what to do. I have now asked Mike to cancel my order for a full refund......very simple....at least three times and he still has not done so. He just says I am flying off the handle. If I copied what he is actually saying to me, maybe that would open some eyes.

Just do a search “importshark problems or complaints” and see the loooong list. The evidence is all over the web.

 

[SEA Stinger]

BTW..... "DO NOTbuy from Import Shark !! Rude,Unprofessional, Nasty, Unhinged owner! The Worst " . I find this comment more disturbing then the actual complaint. How about we wait till we have a collection of experiences before we presucute.

I can end up being wrong. I hope I'm not.

I read this to be a quote that @StingMe found on BBB. Presumably that means it is from an actual experience.

In any event, BBB doesn't just hand out F ratings willy-nilly. A business has to show a pretty consistent, well-documented pattern of bad behavior to "earn" that rating.

 

[SEA Stinger]

I won't allow "bad vendors" to stick around. Mike seems to have built up a nice following around here and does appear to have a lot of happy customers. That's why he's here. Of course, that needs to continue on. I don't know the whole story with the current situation but I hope they get it worked out.

Suppose I was a sketchy business person who wanted to juice my profits by an extra 10 percent. One of the strategies I could try would be to provide good service to 90 percent of my customers and get good reviews from them. I could stiff the other 10 percent of my customers, and simply pocket revenue from them.

In that scenario, I could claim a lot of happy customers. But that's just not good enough.

 

[SteveCo]

I presume that the vendor can post a response in this thread - I would have expected to see some kind of rebuttal or explanation as it's been a couple of days. I've had no experience with the company, but had considered a purchase at one point. The reviews and ratings returned from a Google search don't look good ...

 

[iclicku]

I presume that the vendor can post a response in this thread - I would have expected to see some kind of rebuttal or explanation as it's been a couple of days. I've had no experience with the company, but had considered a purchase at one point. The reviews and ratings returned from a Google search don't look good ...

IMO, I think its human nature to ignore all the complaints once you start receiving too many of them. Sometimes business owners start giving up thinking they can please everyone. And as @SEA Stinger said before, you can still stay in business making 90% of your customers happy while the small % that isn't happy are SOL.

In the end, I think there is some responsibility on the consumer to inform themselves and of course on the business to do their best before making purchases. If there are legitimate problems with the transaction, that's what the BBB and lawyers are for.

 

[ballistic]

I presume that the vendor can post a response in this thread - I would have expected to see some kind of rebuttal or explanation as it's been a couple of days. I've had no experience with the company, but had considered a purchase at one point. The reviews and ratings returned from a Google search don't look good ...

it's easter weekend so give him until tomorrow. it's only a matter of time before things will get ugly for him if he doesn't address this.

 

[A Member Who Left]

Got my $290 credit card refund late last night. I thanked him and am moving on. But based on all the stuff on the web about the company, I would never ever recommend anyone use them.

 

[Kamauxx]

it's easter weekend so give him until tomorrow. it's only a matter of time before things will get ugly for him if he doesn't address this.

He's actually been posting today. He's either unaware of this thread or has chosen to ignore it.

 

[SEA Stinger]

He's actually been posting today. He's either unaware of this thread or has chosen to ignore it.

As I mentioned before, it wouldn't be fair to expect the host of a forum like this to mediate every disagreement between a vendor and a customer. However, allowing vendors to advertise on a forum implies some degree of approval by the host.
​

By now, it has become pretty clear that this is not an isolated issue. Instead, it looks like a recurring pattern.

Am I the only one who thinks this is rising to a level where Șal has a responsibility to take action?

 

[Kamauxx]

As I mentioned before, it wouldn't be fair to expect the Amin for a forum like this to mediate every disagreement between a vendor and a customer.
​

By now, it has become pretty clear that this is not an isolated issue. Instead, it looks like a pattern.

Am I the only one who thinks this is rising to a level where Șal has a responsibility to take action?

I don't think so. Most of his issues have been on other forums. It's possible he's turned things around and this is a NEW isolated event. It's also possible that nothing has changed.

I think he should be given enough rope to hang himself.

 

[Kia Stinger]

I'm glad to see the refund was taken care of. Was it a bumpy road? It does appear that way. Has Import Shark had issues in the past? Yes. Has he had any here? Not until now - at least not that I know of. I will not allow there to be a pattern of problems. Mistakes happen. Accidents happen. And sometimes bad judgement happens. But it appears to me that, so far, he has happy customers here - and the current issue has been rectified - though it probably could have been handled better. This is all I know about at this time...

Please use the vendor review area: Vendor Reviews