Voluntary service campaign

[fastestneon]

Anyone else get one of these?

 

[eljay]

I did.

Has anybody already had this work done?

 

[MerlintheMad]

Not yet; mine is in the production run targeted. If this only happens because of hammering cold brakes, I'll never have an issue.

 

[eljay]

Not yet; mine is in the production run targeted. If this only happens because of hammering cold brakes, I'll never have an issue.

Agreed totally, I won't have the issue either.

And I'm guessing if I call in next week, the service department (a) won't even know about it yet, and (b) won't have the parts for several months anyway. I've never gotten a service recommendation or recall letter on any of my cars for which dealers were prepared.

But I'm guessing the odds are that someone on here has taken their car in for this problem, or Kia wouldn't be bothering to deal with it.

 

[Deviate]

Yea i got one. Thought about doing it just because hey new parts!. But...then they're getting in to my brake system and with my luck the trainee would be doing my car.

 

[eljay]

Yea i got one. Thought about doing it just because hey new parts!. But...then they're getting in to my brake system and with my luck the trainee would be doing my car.

I had the same thought about wanting "new parts!" I'll get it done, if only to be able to say I did the responsible thing and it's Kia's fault if a problem ever arises.

But I'm thinking of waiting until they've had time to do a few others. I saw how long it took them to install my puddle lights when I bought the car, when they couldn't even get advice when they called other dealers because mine was the first installation in this area. I'll probably let a few others be the guinea pigs on something as crucial as brakes.

 

[SoCalSHO]

What dealer Eljay?

 

[eljay]

Covina Valley.

The puddle lights: This was December 2017, when there were only a few Stingers around, and no one had ever done an installation before. They took hours to do it, but did a great job nonetheless. With the wiring harness recall, Kia didn't get the needed part out to them, and based on what I've read here, every dealer had the same problem. Past recall experiences with Pontiac and Chevy were the same or worse. I once waited for 6 months for the parts for a Pontiac recall because they sent out the recall letters before the engineers had figured out how to solve the problem.

 

[Nedstand]

I got the letter too. Called the dealer and was told it would take 3-4 hours, but she never asked anything specific about the letter or the issue, or even what type of Kia I have. I don't have a good feeling about this.

 

[MerlintheMad]

I got the letter too (and only now realized we have two threads going on this). I'm not bothering unless my brake warning light remains lit.

 

[SoCalSHO]

Covina Valley.

The puddle lights: This was December 2017, when there were only a few Stingers around, and no one had ever done an installation before. They took hours to do it, but did a great job nonetheless. With the wiring harness recall, Kia didn't get the needed part out to them, and based on what I've read here, every dealer had the same problem. Past recall experiences with Pontiac and Chevy were the same or worse. I once waited for 6 months for the parts for a Pontiac recall because they sent out the recall letters before the engineers had figured out how to solve the problem.

Thanks, I drive by there all the time, but never for service. Got a nice gray Kia coffee mug from there though.

 

[powermatt]

I had the same thought about wanting "new parts!" I'll get it done, if only to be able to say I did the responsible thing and it's Kia's fault if a problem ever arises.

But I'm thinking of waiting until they've had time to do a few others. I saw how long it took them to install my puddle lights when I bought the car, when they couldn't even get advice when they called other dealers because mine was the first installation in this area. I'll probably let a few others be the guinea pigs on something as crucial as brakes.

I waited quite a while for the Takata airbag recall on a Subaru I used to own. When I got it back they had failed to reinstall the instrument cluster fully (it was still missing quite a few screws). No guarantee waiting will make the work any better.

 

[scy]

Got the part today for this brake vacuum pump recall. I'm going to do the recall myself on Saturday. Looks fairly easy to do.

 

[Deviate]

Got the part today for this brake vacuum pump recall. I'm going to do the recall myself on Saturday. Looks fairly easy to do.

And they sent you a quarter! Pure awesomeness...

 

[WRXtoStingerGT]

Anyone else get one of these?

Haven't got mine yet!

I waited quite a while for the Takata airbag recall on a Subaru I used to own. When I got it back they had failed to reinstall the instrument cluster fully (it was still missing quite a few screws). No guarantee waiting will make the work any better.

Funny enough I did my Takata airbag recall on my WRX when I still had my car down in Florida. I remember it took them over four hours so I had my buddy come pick me up. When we got back to grab my car I saw the technician stall my ride twice in a row when trying to park it at the front of the shop. *sigh* So annoying lmfao!

Got the part today for this brake vacuum pump recall. I'm going to do the recall myself on Saturday. Looks fairly easy to do.

I'm assuming you will document and record everything with mileage and timestamp right? I've only taken my cars to dealerships for recalls or warranty out of fear that something could get messy or denied. Good luck with the work!!

 

[Nedstand]

Brought the Stinger into the Kia dealer, but they didn't have the right part(s), so now they are ordering the right part(s)

 

[eljay]

Brought the Stinger into the Kia dealer, but they didn't have the right part(s), so now they are ordering the right part(s)

i hate to rant, but . . . (No, actually, I enjoy it.)

I called my dealer today. Complete mess. Guy at the service desk said I could bring it in for the inspection and then, if it was damaged, they'd order the part. I explained I'd wait until the part was in so they could inspect and install in one visit, but he said they'd still have to do an inspection and, if it was damaged, they'd replace it. My English teacher brain thought, the letter doesn't say if, it says "to inspect and replace." We went back and forth on this, he wouldn't budge, so I told him I'd get back to him, and then immediately called the consumer assistance number at the bottom of the letter. What logic is there, in any case, to saying that if the brakes are damaged, you have to leave and come back in a week?

The consumer assistance guy agreed with me that it's inspect and replace, and that if replacement was contingent on damage, the letter would have read "inspect and, if necessary, replace." He even pulled a letter from a campaign for another model and read it to me to verify the difference in the wording, and he also emphasized that the whole point is to replace the weak part with an improved one.

Armed with that, I called to talk to the service manager—nowhere to be found. The ditsy-doodle who got the call and to whom I explained the situation once more, put me on hold to check if the part was in stock, and two minutes later I got a dial tone.

I called back and miraculously got the service manager, who of course had never heard of this campaign. (See my prediction up at #4.) I explained the whole thing to him and said that I want to do inspection and installation in one trip. (I didn't mention, aside from the time factor, do I really want them taking apart and reassembling my brakes twice? Twice the chance of a mistake.) He asked me to email him a copy of the letter from Kia. (The first guy looked it up on their computer, so I know this is just a delaying tactic.) Now I'm waiting to hear from him tomorrow.

Also, all three started to go into an excuse about how they can't order the part without submitting my VIN to Kia, so it was all Kia's fault this was so complicated. I helpfully pointed out that they already have my VIN in their computer, but I'd be glad to recite it for them.

I know it doesn't sound like it, but I'm actually in pretty good humor right now because this is going exactly as I knew it was going to. Gee, I'm smart. Good thing I wasn't in any kind of hurry. And anything nice I've said in the past about my dealership should be taken with a grain of salt until this is taken care of.

Curious to know if anyone else is being told it takes two trips, or that they can't order the part until they do an inspection and send the VIN to Kia.

 

[scy]

i hate to rant, but . . . (No, actually, I enjoy it.)

I called my dealer today. Complete mess. Guy at the service desk said I could bring it in for the inspection and then, if it was damaged, they'd order the part. I explained I'd wait until the part was in so they could inspect and install in one visit, but he said they'd still have to do an inspection and, if it was damaged, they'd replace it. My English teacher brain thought, the letter doesn't say if, it says "to inspect and replace." We went back and forth on this, he wouldn't budge, so I told him I'd get back to him, and then immediately called the consumer assistance number at the bottom of the letter. What logic is there, in any case, to saying that if the brakes are damaged, you have to leave and come back in a week?

The consumer assistance guy agreed with me that it's inspect and replace, and that if replacement was contingent on damage, the letter would have read "inspect and, if necessary, replace." He even pulled a letter from a campaign for another model and read it to me to verify the difference in the wording, and he also emphasized that the whole point is to replace the weak part with an improved one.

Armed with that, I called to talk to the service manager—nowhere to be found. The ditsy-doodle who got the call and to whom I explained the situation once more, put me on hold to check if the part was in stock, and two minutes later I got a dial tone.

I called back and miraculously got the service manager, who of course had never heard of this campaign. (See my prediction up at #4.) I explained the whole thing to him and said that I want to do inspection and installation in one trip. (I didn't mention, aside from the time factor, do I really want them taking apart and reassembling my brakes twice? Twice the chance of a mistake.) He asked me to email him a copy of the letter from Kia. (The first guy looked it up on their computer, so I know this is just a delaying tactic.) Now I'm waiting to hear from him tomorrow.

Also, all three started to go into an excuse about how they can't order the part without submitting my VIN to Kia, so it was all Kia's fault this was so complicated. I helpfully pointed out that they already have my VIN in their computer, but I'd be glad to recite it for them.

I know it doesn't sound like it, but I'm actually in pretty good humor right now because this is going exactly as I knew it was going to. Gee, I'm smart. Good thing I wasn't in any kind of hurry. And anything nice I've said in the past about my dealership should be taken with a grain of salt until this is taken care of.

Curious to know if anyone else is being told it takes two trips, or that they can't order the part until they do an inspection and send the VIN to Kia.

This "you gotta bring it in for inspection" B/S with the Kia dealers is why I'm doing this recall myself.

Had to deal with this two-trip stuff with the junction box recall. I'm going to do that recall myself too once I get the parts.

Kia Stinger = great car. Kia dealers = horrible services. And I don't think Kia Motors America cares if you complain about their dealers' services.

 

[MerlintheMad]

Kia dealers = horrible services. And I don't think Kia Motors America cares if you complain about their dealers' services.

Unless you get a good one. The super at Jerry Seiner's Kia service department specifically ordered the part as I was making my appointment to come in for that fuse box TSB, so that I would not have to come in twice. And I think that Kia Corp very much cares about complaints: but they are stuck with the dealerships they've got right now. Change for the better is almost never a fast thing.

 

[eljay]

This "you gotta bring it in for inspection" B/S with the Kia dealers is why I'm doing this recall myself.

Unfortunately, DIY is not an option for me. I have no need to hurry this, and know I can wear them down. The challenge gives me purpose in life, haha. In other respects, they've been good to me, but of course, things can turn on a dime at dealerships.