gilthanis1
Active Member
Bad deal from Rick Case Kia on Monday, so that afternoon so I go to the FL dealer, since they have gotten their Stinger in that day. I am contacted by Luis Belen and emailed a specific quote for the Sunset Yellow GT2 AWD that they received in stock. He emailed me on 19FEB18 for the specific VIN that they have, at a quoted price of $50,394 which of course doesn’t include tax, tag, and title. Awesome, I’ll take it, let’s work out terms for the trade and get everything in writing since your dealership is 580 miles from my house. I take ~20 pictures of the 2016 Optima SX in my garage, including VIN and mileage. I am waiting on them to get back to me on Tuesday 20FEB18 and they finally come back at around 3:00PM that afternoon with the same statement as GA did “We cannot honor the quoted price on the Yellow Stinger because it is limited and we are not bound by the TrueCar contract price”. When he originally emailed me the price, he stated that the price could NOT be changed because they are under contract to honor that price, so what changed in less than 24 hours?
They upped the price to $51,030, and gave me an out the door price of $54,641. Ok, can we negotiate a little better for the trade? They offered $18,500 and my payoff is $20,xxx. If you can just come up to $20,000 on the trade, bringing the out the door price to $53,141 I will come down and get the car. I already have financing and USAA will send you a letter to hold the car. Luis Belen said he would get with his sales manager and let me know. Fast forward about 4.5 hours and me calling 3 times to finally get Jack/Jake, assistant to Ben the sales manager, on the phone. He immediately has an attitude I should know better than my trade isn't worth $20,000 and $18,500 generous along with they are already loosing $3500 on the Stinger by selling at it $51,030. How are you loosing $3500 when the car only stickers at $52,300 and the dealer invoice price is somewhere around $48-49,000? He hits me with the “Well that doesn’t include the ‘Dealer Addendum Markup’ for this being a limited edition. I flat out tell him that the addendum is just for their profit and Kia only gives MSRP, and with their dealer holdback and back end manufacturer money they will still make money on the car. He goes on the defensive saying I don’t know what I’m talking about, they don’t get any of that and generally being an ass because I dared question his dealership superiority.
Had they even been remotely willing to work with me and not just give me the attitude of I should be privileged they would speak with me about their Yellow Stinger. I would have split the difference on the trade, hell I probably would've just wrote a check for the ~$2k difference and went on with life, but not when I get a shitty attitude. When that happens all bets are off and any business professional composure I have goes out the window.
I am still dealing with USAA about anything they can do, from them and their TrueCar reps because if they didn't want to sell it at that price they should have fixed the price before they sent me a quote, not after the fact.
FTC complaints filed against this dealer also because this was classic false advertising.
Mysteriously, this was their website on Monday:
And then they changed it after the 'non-dealing' with me:
They have thrown all the usual BS rip off fees into the price, etc. The quote they sent me is below. And I can provide full copies for mods/admins to very validity if needed.
They upped the price to $51,030, and gave me an out the door price of $54,641. Ok, can we negotiate a little better for the trade? They offered $18,500 and my payoff is $20,xxx. If you can just come up to $20,000 on the trade, bringing the out the door price to $53,141 I will come down and get the car. I already have financing and USAA will send you a letter to hold the car. Luis Belen said he would get with his sales manager and let me know. Fast forward about 4.5 hours and me calling 3 times to finally get Jack/Jake, assistant to Ben the sales manager, on the phone. He immediately has an attitude I should know better than my trade isn't worth $20,000 and $18,500 generous along with they are already loosing $3500 on the Stinger by selling at it $51,030. How are you loosing $3500 when the car only stickers at $52,300 and the dealer invoice price is somewhere around $48-49,000? He hits me with the “Well that doesn’t include the ‘Dealer Addendum Markup’ for this being a limited edition. I flat out tell him that the addendum is just for their profit and Kia only gives MSRP, and with their dealer holdback and back end manufacturer money they will still make money on the car. He goes on the defensive saying I don’t know what I’m talking about, they don’t get any of that and generally being an ass because I dared question his dealership superiority.
Had they even been remotely willing to work with me and not just give me the attitude of I should be privileged they would speak with me about their Yellow Stinger. I would have split the difference on the trade, hell I probably would've just wrote a check for the ~$2k difference and went on with life, but not when I get a shitty attitude. When that happens all bets are off and any business professional composure I have goes out the window.
I am still dealing with USAA about anything they can do, from them and their TrueCar reps because if they didn't want to sell it at that price they should have fixed the price before they sent me a quote, not after the fact.
FTC complaints filed against this dealer also because this was classic false advertising.
Mysteriously, this was their website on Monday:
And then they changed it after the 'non-dealing' with me:
They have thrown all the usual BS rip off fees into the price, etc. The quote they sent me is below. And I can provide full copies for mods/admins to very validity if needed.
Don't lose hope. You'll find one. And thank you for the information...
