First part, no, the model does not have "so many problems"; for a new car it is gratifyingly free of problems. Second part, yes, Kia needs to up their game in the dealership/service experience. The newer businesses are better than the older ones. The older ones need renovating or replacing entirely. That takes care of the window dressing part: but of far greater importance is the competency part. Kia must raise the bar on technical delivery in their service departments. And customer service/treatment, from dealerships and Kia Corp., need consistency: some experiences are satisfactory (like mine so far; easy, since I've required next to no attention aside from regular service appointments); but many (as we read here) are lacking, and some are inexcusably bad.