Devin
1000 Posts Club!
I ordered pads and rotors for all four wheels a few months into ownership of the 2022. There was a group discount on the forum so I decided to give it a shot. Shipping was pretty quick, got them within a week, but when I went to install, the front pads didn't fit. Front and rear rotors and rear pads worked just fine, but the fronts were about 14 thou bigger than stock and that was enough.
Fortunately I had a set of calipers and sent off pictures of the issue, and discussed it with Eric at IMR, and shortly got an RMA. Now this is where this could have gone sideways. I did not ask for, and did not get offered, an advanced return. If I really needed these brakes done I would've had to ask for a refund and get some locally. However my stock brakes still had a lot of life left and I was fine. They quickly dispatched a label to me, I sent mine back in the 23rd of April and they shipped out the replacement set... on the 9th of May.
Overall this was a good transaction. Other than me having to convince them that the pads didn't fit, and the extremely slow replacement set (I didn't install them until the end of May anyway), the product was tip top and they always returned an email or call.
Fortunately I had a set of calipers and sent off pictures of the issue, and discussed it with Eric at IMR, and shortly got an RMA. Now this is where this could have gone sideways. I did not ask for, and did not get offered, an advanced return. If I really needed these brakes done I would've had to ask for a refund and get some locally. However my stock brakes still had a lot of life left and I was fine. They quickly dispatched a label to me, I sent mine back in the 23rd of April and they shipped out the replacement set... on the 9th of May.
Overall this was a good transaction. Other than me having to convince them that the pads didn't fit, and the extremely slow replacement set (I didn't install them until the end of May anyway), the product was tip top and they always returned an email or call.