Door locking weirdness

[PxbVic]

The only time my Stinger doesn't detect the key fob, and not unlock the doors and fold out the side mirrors, is when I have not used the car for quite a few days, so I just press the unlock doors button on the fob and it works fine, then the car detects the fob every other time .
Has anyone noticed or can check if the bottom edge of their fuel filler door actually sticks out too far from the bodywork, there was one facebook member whose Stinger fuel filler door stuck out extreme, mine seems to be slightly out, but that might just be normal, have to check another Stinger at the dealership.

The late 2017 (MY18) demo I drove had this problem with the fuel door (noted here in my first post: Poll - Stinger Owner Initial Quality) and I don't have it with my 2019 car. I was at the dealer today, and looked again at the demo with the fuel door sticking out at the bottom, and since it was not my car and with the dealer next to me, with the fuel door closed I gently pushed on the bottom of the fuel door and it clicked and moved into correct alignment. I note there appears to be no adjustment, however to look deeper into adjustments would require removal of the boot lining to see whats what.

 

[Coast GT]

List of issues.
1: Door locking by handle button periodically fails with a "Door ajar" or "Key Inside" Alarm after exiting the vehicle, this is occurring on both driver and passenger side. - Resolution is to open and close the door again or walk away from the car and press the close door button on the key fob.
2: Welcome light system periodically fails to detect key fob presence and does not engage, this is occurring on both driver and passenger side. - Resolution is to open the door by pressing the key fob button or the door lock button on the door handle.
3: Smart tailgate function periodically fails to detect the presence of the key fob and actuate. - Resolution is to walk out of distance and come back or to operate the button to open the tailgate.
4: The other problem identified not to do with door locking. Lane keeping assistance although engaged and with the correct indicator stating the system is on, does not work at all, the system does not either detect lines on the road, or the control of the steering does not function.

So now you’ve put it in the context of the other issues, most of which relate to the car recognising the key fob it sounds like there’s an issue with either the fob itself possibly battery power or signal strength, or perhaps the sensors in the car detecting the fob. As for the LKA I can’t explain that, but perhaps you have bigger electrical issues. I hope not but it’s odd that all of these systems which rely on sensors are failing. How’s the sensitivity of the parking sensors? Do you have issues with those? Lastly the door out of alignment should’ve been fixed there and then, surely it’s just an issue of tightening some bolts, but I’m no mechanic. Good luck with it, glad the dealer is taking it seriously.

 

[PxbVic]

@Coast GT all other sensors are fine and it's the same for both key fobs, this is why the dealer is going back to KIA and will hopefully have an answer when I go in for the check at 3000 km. Dealer agrees it's odd, but as it doesn't affect the drive I was ok to wait while they got advice from the mothership. The door not so easy with the front guard on the car it's pretty tight in there. I'm no too concerned, they can deal with it.

 

[Angeski]

My car is now acting up. Its saying my passenger back door is open and its closed. Ive opened and closed the door numerous times, turned on the car annd opened amd closed the doors but nothing is making it come off my screen. The mirrors won't fold in either but I'm sure its because it thinks the sort is open

 

[Legendsk]

It sounds like you do have a key fob in your pocket and can (try to) lock the car with it - but the other key fob is in the glove box?

 

[Angeski]

It sounds like you do have a key fob in your pocket and can (try to) lock the car with it - but the other key fob is in the glove box?

I wish that was the problem. It fixed itself soon as i made an apt. Lol

 

[Sime]

My car does the long beep when trying to lock the door also at times. I think it’s simply me being to close to the door, so I’ll definitely be mindful to move away from the door next time it gets fussy, see how it goes.

 

[PxbVic]

Well mine goes into KIA next week for a 3000KM first service, we'll see what they say. These issues have been documented and reported since March 7 and confirmed by the Sales Manager and their Workshop Manager as abnormal behavior, so I'm hoping there will be a fix. It's just annoying to me. But it's definitely not right. Most likely a software fix for the ECU I'm thinking. Without pulling to door apart I'd love to know where the door open/closed sensor is, I think it's a magnetic switch in the cable trunk gland in the door jam where the trunk goes to the door, but without taking it apart I cannot be sure.

I would really like to get my hands on the dealer service manuals from KIA, but in Australia they wont sell them, so I'm trying to source a set from the US where the anti competition laws compel dealers to provide technical manuals to third parties for a fee.

I doubt it has anything to do with the key fob and proximity to the outside of the car, Yes definitely leaving the spare key fob in the car creates the same scenario, but I don't leave anything in the car, and pretty sure others here won't make that rookie error either since it's stated in the owners manual . My opinion is I think it's sensors signals for door open/closed and most likely a software fix needed.

 

[Angeski]

You have to pay for the Manuals but it's not like the old days. It's expensive and online

 

[PxbVic]

You have to pay for the Manuals but it's not like the old days. It's expensive and online

Sufficient workshop manuals have been sourced thanks to this forum, albeit an AWD manual, just have to do everything opposite to the left hand drive car in the manual.

Update on the door locking weirdness. The dealer has repeated the problem with several 2019 Stingers now, and have taken it to KIA, I've been told KIA are investigating and will advise.

 

[Nasscar]

Hey, I've had the car 6 days now and I have noticed a very strange behavior. When I exit the car and close the door, I just push the door lock butting on the door handle, just habit. I've noticed that the car beeps like the door is open but the door is fully closed, so I tried the key fob and the same result. Open and close the door again and it's fine, happens now maybe 1 in 5 times. Anyone else seen this?
Cheers.

I have noticed the same thing on my Stinger from both front doors. I sometimes have to press the button twice. I just wonder if sometimes my mobile phone which is in my other pocket may be interfering with the signal. As long as it eventually locks, I'm not too concerned.

 

[Shortie]

Hey, I've had the car 6 days now and I have noticed a very strange behavior. When I exit the car and close the door, I just push the door lock butting on the door handle, just habit. I've noticed that the car beeps like the door is open but the door is fully closed, so I tried the key fob and the same result. Open and close the door again and it's fine, happens now maybe 1 in 5 times. Anyone else seen this?
Cheers.

Hi below is listed my experince of this problem with a2019 2.2D it is in the dealers today so will update their findings later.
CAR LOCKED

Open driver’s door with button

Open bonnet then close bonnet

Lock driver’s door with button – door ajar alarm sounds and car will not lock.

REMEDY – Lock from passenger door or use key fob. This results in welcome mirrors and smart tailgate not working until vehicle is unlocked opened and closed then locked again using door button.



CAR LOCKED

Open tailgate using smart system

Close tailgate

Walk past passenger door –door ajar sounds and vehicle unlocks itself.

REMEDY – Open then close door. This results in welcome mirrors and smart tailgate not working until vehicle is unlocked opened and closed then locked again using door button. Or may result in buttons not working or tailgate manual button not working so locked out. This is remedied by using key fob – again welcome mirrors and smart tailgate not working until vehicle is unlocked opened and closed then locked again using door button.



CAR UNLOCKED

From inside vehicle open tailgate using dashboard switch

Open driver’s door exit vehicle and close driver’s door.

Close tailgate then lock vehicle using passenger door button – this results in door ajar alarm sounding and vehicle will not lock.

REMEDY

Lock vehicle using driver’s door button or key fob - again welcome mirrors and smart tailgate not working until vehicle is unlocked opened and closed then locked again using door button.



GENERAL

All doors bonnet and tailgate are securely closed for each scenario and the spare key is in the house in a Faraday pouch.

All scenarios take place with both keys.

Both keys have new batteries

 

[Shortie]

Car back from dealers who are scratching their heads. They are requesting help from Kia UK technical centre. One of the technicians commented I was too quick to attempt locking after bonnet (hood) or tailgate has closed. At first I thought this was nonsense but decided to hold back for a couple of seconds and yes indeed the problem does not re-occur. Will monitor and report, will also report on Kia UK technical help - if any comes.
Apart from this issue I love this car which was bought to replace a Jaguar XF the Stinger is a better car amazingly but in the UK Kia in general is considered a joke brand and despite the looks etc of the Stinger I am having a hard time convincing petrol heads otherwise with this door locking issue. So hopefully holding back for a couple of seconds will fix the issue and Kia reputation.

 

[MerlintheMad]

Car back from dealers who are scratching their heads. They are requesting help from Kia UK technical centre. One of the technicians commented I was too quick to attempt locking after bonnet (hood) or tailgate has closed. At first I thought this was nonsense but decided to hold back for a couple of seconds and yes indeed the problem does not re-occur. Will monitor and report, will also report on Kia UK technical help - if any comes.
Apart from this issue I love this car which was bought to replace a Jaguar XF the Stinger is a better car amazingly but in the UK Kia in general is considered a joke brand and despite the looks etc of the Stinger I am having a hard time convincing petrol heads otherwise with this door locking issue. So hopefully holding back for a couple of seconds will fix the issue and Kia reputation.

Lol. Even thirty-plus months into this car, I can still flummox myself with locking and unlocking. There are vagaries to the system that I still don't have pinned down. Using the "remote" just multiplies what can happen, or not happen as the case may be. And certainly, I reduced the "issues" by just being very deliberate and patient; i.e. not rushing to push the buttons.

 

[Shortie]

Contacted today by the dealer and told Kia technical are aware of the issue and are working on a software fix. It has something to do with the range of an internal antenna which is self adjusting intermittantly. When the fix is complete I am on a list to be called in for the upgrade.
No I am not convinced either..............

 

[Shortie]

Well finally Kia have come up with a fix. It turns out that the door locking module signal strength is too high and detects a key as being in the car when it is actually further away. i.e. outside the car. The fix sounds like a bodge up but it does work, they wrap the module and it's antenna with a single layer of silver foil.
Sounds ludicrous I know but it works and has been rolled out across the UK dealer network with 100% success. The key is still detected but only when it should be so all functions are normal. Happy days.

 

[Nasscar]

Well finally Kia have come up with a fix. It turns out that the door locking module signal strength is too high and detects a key as being in the car when it is actually further away. i.e. outside the car. The fix sounds like a bodge up but it does work, they wrap the module and it's antenna with a single layer of silver foil.
Sounds ludicrous I know but it works and has been rolled out across the UK dealer network with 100% success. The key is still detected but only when it should be so all functions are normal. Happy days.

Sounds pretty high tech.

 

[Shortie]

Not sure what "Ha Ha" from Merlin the Mad means this was not a joke post it is the official fix from Kia and it works. If he takes his head out of his backside and contacts his dealer he could have a Stinger that works properly. The fix takes two hours the antenna is underneath the centre console. Alternatively he can spend another 30 months of frustration as he clearly does not have a clue what is wrong with his car.
To all the smarter people in this thread every single symptom mentioned is cured by Kia's solution so just contact your dealer and remove the wierdness.

 

[MerlintheMad]

Not sure what "Ha Ha" from Merlin the Mad means this was not a joke post it is the official fix from Kia and it works. If he takes his head out of his backside and contacts his dealer he could have a Stinger that works properly. The fix takes two hours the antenna is underneath the centre console. Alternatively he can spend another 30 months of frustration as he clearly does not have a clue what is wrong with his car.
To all the smarter people in this thread every single symptom mentioned is cured by Kia's solution so just contact your dealer and remove the wierdness.

You mean, "lol"? I never went, "Ha Ha". "Lol" was laughing at myself. Clearly, you're the one who's been driven mad by your capricious key fob issues. I've adapted and moved on.

 

[Shortie]

Lol was message 34, Ha Ha was message 36 Doh!
I do not have issues with the key fob capricious or otherwise. The issue was with the door buttons and door entry/welcome system module. It was a challenge that has been defeated. You have not moved on you have given up and accepted something sub standard. I do not understand why you would not get a free warranty fix but maybe that is the American way thinking you are winners even when you are losers. Trump being a prime example.
Be kind to yourself and get your car fixed and get a life. Anyone with 13635 messages really needs something else to do.
Have a nice life and I hope it improves for you.
Goodbye