I've negotiated ten past leases, i feel as though i have a general understanding of the process. this, by far, was the worst car buying experience I've ever had, on many different levels.
i really wanted a stinger and in the end, i knew i was getting a solid deal, so i suffered with their tactics.
i've often described the car purchase process as a game that i only play once every three or four years, and my opponent plays everyday, all day. he knows the game, the rules, short cuts and cheats better then i ever will....the best i can hope for is to feel in the end like i received a fair deal.
they attempted to bait and switch me with similar cars, they had two black/red GT1's. with thousands $$ in different options. i had the stock# and VIN for the car i was negotiating. so that didn't work.
they tried to renege on the pricing we agreed on after making us wait around for 5 hours. the sales manager came around playfully asking for another $10 per month, then $5 per month. after another hour he gave in.
then, they tried to revise the lease payments in finance, after we had already reviewed the payment numbers and received authorization from two different sales and finance managers. claiming they never included tax in our quote.
they attempted to overcharge for the tag. adding several hundred dollars to my down payment and when i pointed out the mistake, they tried to use that money as a cap reduction instead of removing it from the down payment.
two additional hours in finance, they decided they didn't want to sell me the car at the price we had agreed to at all.... I threatened to expose their nonsense on social media, the general manager stepped in and agreed to our deal, with the understanding that i wouldn't go online and share my experience. on his way out of the finance office, he spouts, if i read about this online, i'll tear up this deal and repossess the car....
after all this, two days and more than seven hours, it turned out they didn't even have the car there...it was on display in a nearby mall. it took them three more days to get it out of the mall so i could finally drive it home.
if you live in South Florida, do yourself a favor, don't waste your time at Coral Springs Kia. there are just far too many other dealers in the area who will treat you fairly and with respect.
i really wanted a stinger and in the end, i knew i was getting a solid deal, so i suffered with their tactics.
i've often described the car purchase process as a game that i only play once every three or four years, and my opponent plays everyday, all day. he knows the game, the rules, short cuts and cheats better then i ever will....the best i can hope for is to feel in the end like i received a fair deal.
they attempted to bait and switch me with similar cars, they had two black/red GT1's. with thousands $$ in different options. i had the stock# and VIN for the car i was negotiating. so that didn't work.
they tried to renege on the pricing we agreed on after making us wait around for 5 hours. the sales manager came around playfully asking for another $10 per month, then $5 per month. after another hour he gave in.
then, they tried to revise the lease payments in finance, after we had already reviewed the payment numbers and received authorization from two different sales and finance managers. claiming they never included tax in our quote.
they attempted to overcharge for the tag. adding several hundred dollars to my down payment and when i pointed out the mistake, they tried to use that money as a cap reduction instead of removing it from the down payment.
two additional hours in finance, they decided they didn't want to sell me the car at the price we had agreed to at all.... I threatened to expose their nonsense on social media, the general manager stepped in and agreed to our deal, with the understanding that i wouldn't go online and share my experience. on his way out of the finance office, he spouts, if i read about this online, i'll tear up this deal and repossess the car....
after all this, two days and more than seven hours, it turned out they didn't even have the car there...it was on display in a nearby mall. it took them three more days to get it out of the mall so i could finally drive it home.
if you live in South Florida, do yourself a favor, don't waste your time at Coral Springs Kia. there are just far too many other dealers in the area who will treat you fairly and with respect.
