Rynil2000
Stinger Enthusiast
TL;DR - bad service, tech dummies, improperly rotated tires, wrong oil type, overfilled oil, didn't fix sensor issue.
Just finished the first service of my Stinger GT1 at the purchasing dealership. Car has just over 4300 miles on it, I've been moderately driving but nothing crazy. However, I have two out of town trips planned for the following two weekends, so I figured now would be a good time to get some new oil. New car purchases from this dealer include two service visits (Oil & filter change, tire rotation, general inspection, and fluids).
I arrived for my appointment and met with the shop manager, Justin. We talked about a few items:
I get back to the dealership and then my evaluation truly starts:
In closing, Bulldog Kia can keep their second oil change. I would not recommend their service department for anyone expecting knowledgeable Stinger service. Although kind, they don't seem to have a good communication plan within the shop (or maybe they just don't give AF) and they have no idea (or training) of the nuances of this higher caliber KIA.
Oh - and they don't even wash cars anymore because their runoff was going directly into the storm drains. So at least they didn't get the opportunity to f*ck that up.
From now on I will do my own maintenance CORRECTLY.
Just finished the first service of my Stinger GT1 at the purchasing dealership. Car has just over 4300 miles on it, I've been moderately driving but nothing crazy. However, I have two out of town trips planned for the following two weekends, so I figured now would be a good time to get some new oil. New car purchases from this dealer include two service visits (Oil & filter change, tire rotation, general inspection, and fluids).
I arrived for my appointment and met with the shop manager, Justin. We talked about a few items:
- What type of oil are you going to use? I requested a full synthetic.
- Do you wash the car? If it's not touch-less, I don't want it.
- I need the driver tech camera sensor recalibrated because the last dealership that replaced my broken sensor from the factory, somehow disingaged my Automatic High Bean Assist feature. No, problem - it's a quick fix with a tablet.
- I also mentioned the cover panel over the oil plug and my caution about over tightening the plastic oil cartridge cap. Yep - all good.
I get back to the dealership and then my evaluation truly starts:
- The guy checking me out (not the original manager, but a counter guy) tells me that they rotated my tires, which I didn't know was included on arrival. Just to double check, I asked if they had done a side-side rotation only. Cue dumbfounded looks all around. He goes to confirm with the "new guy" (of course) who did my service and wouldn't you know it, he did a standard rotation. They have to swap the 225s back up front. The tech later confesses to me that this was his first Stinger, but that he "took extra care of it." Strike 1.
- When checking out I also ask to confirm that the tech added the full synthetic oil that I requested. Cue more dumbfounded gaze. Counter guy check with the tech again - nope - synthetic blend. Sigh.
Strike 2. - Now my "Oh, shit. What kind of dummies did I just give my brand new car to?" alarm starts going haywire. So after saying my goodbyes and assuring myself that the wheels are in the right locations. I get home and double check the oil level. To my complete non-surprise it is showing above full on the dipstick after proper checking method (warm up to temp, turn off, sit 5 mins, pull, wipe, dip, check). MF!
Strike 3. - Counter guy assures me that the High Beam Assist feature is now working correctly again. Just sat in the dark garage, turned on the high beams, and the "auto" wording still does not show. Unless the car needs to be on and moving - it's also not fixed.
In closing, Bulldog Kia can keep their second oil change. I would not recommend their service department for anyone expecting knowledgeable Stinger service. Although kind, they don't seem to have a good communication plan within the shop (or maybe they just don't give AF) and they have no idea (or training) of the nuances of this higher caliber KIA.
Oh - and they don't even wash cars anymore because their runoff was going directly into the storm drains. So at least they didn't get the opportunity to f*ck that up.
From now on I will do my own maintenance CORRECTLY.
