Yujiza
Member
- Joined
- Mar 9, 2019
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- 53
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- 18
Ugh, what an unfortunate experience.
It wouldn't make sense for them to charge me for personal gain, so I'm assuming the gentleman who assisted me simply didn't know. I've been going back and forth with this for weeks now. Refer below to the <email> I sent to a manager to get the full scoop. I'll try my best to keep this intro concise.
I got my tires swapped at the same place who powder coated my rims. They were already charging me to (dis)mount my Winter tires—I thought why not replace the with the Summers. Coincidentally my TPMS readings stopped working. We confirmed the sensors are not broken or cracked. We thought they simply needed to be reprogrammed.
I went to Bank Street Kia Service desk to get them reprogrammed. Since I didn't get the tires swapped at their location, I was going to be charged $60 for labor to reprogram them. No problem.
When I went to pick up the car, I paid the $60 for them to be reprogrammed (they were not). They said one is not working and presented a second invoice for $197 to get a new sensor and labor to replace it. I said I purchased the warranty but he responded that TPMS are not covered as they are "wear and tear".
I went to get a second opinion from Donnelly Kia. I was in fact covered by warranty. There was no fees to pay. They explained the sensors reprogram themselves and don't need to be serviced unless broken. Ironically speaking the error I got was "Auto Learning Failure".
Now I'm in a fight to get my $60 back when I never really should have paid it to begin with. Bank Street Kia was so quick to charge me when they didn't know (their words) what the issue really was. They didn't even dismount the tire to look.
I was curious if anyone else has experience issues like this where they are provided conflicting information and slapped with unnecessary invoices from their local dealer.
---------<email>---------
Hey *sales manager*,
I hope this email finds you well. This will be a long one. I appreciate your time.
I'm sending this email hoping to clear some information up as I unclear with you in person. This whole endeavor gives me anxiety and makes it difficult for me to explain as you can probably could tell. I'll re-explain the situation more specifically to clear any possible questions.
On Tuesday April 9th; I went to get my vehicle serviced at *amazing rim company* in Ottawa. They found flat spots and slight warping with the rims which I ended up getting fixed. My vehicle was purchased as a demo with over 5000 kilometers on it—assuming this was the cause as I've had my vehicle for only a month. Whenever they have to dismount and remount tires, they charge a fee. They gladly remounted my summer tires instead of winters so I don't have to pay more fees elsewhere again.
"D" (one of the owners) and his team have amazing reviews. The business has been established for quite some time. I had no reason to worry. When I picked up my car on the following Friday (12th), I wanted to check what PSI they put the tires at just in case. On the display between the RPM and Speedometer, it showed the picture of the vehicle (like images below) with no psi ratings, but with a box in the middle "Drive To Display". When I checked the user manual, it says;
*image snipped from Kia Stinger Manual PDF*
*amazing rim company* is *somewhere far in Ottawa*, and my home is *somewhere in Quebec*. It's about a 35 minute drive with no traffic to get home. The message would not go away. I continued to monitor it when I drove to work and back the next day, the message remained.
I reached out to "D" to explain my situation. He assured me that the mechanic who worked on my vehicle that day deals with TPM sensors every day—there's no way he broke it. He said if there were to be any faults found, I would be compensated. Him and I agreed; perhaps the sensors simply needed to be reprogrammed again.
I called Dilawri's service center and booked an appointment at Bank Street Kia where I purchased my vehicle. I arrived on April 15th to drop off my vehicle with the same "Drive To Display" message still apparent. The gentlemen who's name I don't recall noticed I didn't have the summer tires remounted at Kia on the records. He kindly explained I would be charged labor of $60 to $120 to reprogram the sensors if that were to be the issue. I agreed to pay because I thought the sensors needed to be reprogrammed when you change from winter to summer or vice versa.
When I arrived back the same evening to pick up my car, the same gentleman said they found there is an issue with the front left TPMS. He said that the three other sensors are accurately and correctly showing the psi, however the one in question is displaying "0". He charged me $60 plus tax ($67.80) for the labor to have them "reprogrammed" and then showed me a second invoice for $197 plus tax to replace the broken sensor and the labor to replace it. I asked him what was wrong with it—if it was broken or cracked for example. He said they don't know until they dismount the tire. I asked if it was covered by the warranty I paid for if there was no damage found—he said unfortunately no, it's like wear and tear. At that point I made sure to tell him I want to see the sensor myself so I can show it to "D" at *amazing rim company* for them to cover the invoice.
When I got into my car to leave, I was under the impression I would see something like the image below with "0" instead of "24" while others displayed correctly. It still showed no numbers at all, just "Drive To Display" in the middle.
*image snipped from Kia Stinger Manual PDF*
When I got home that evening, I searched for more information online. I thought I would eventually get a message like this below. I did not.
*image snipped from Google*
I began to panic and reached out to "D" again and showed him pictures of the $197 plus tax invoice. He became alarmed as well and requested I bring back the vehicle for them to investigate. He wanted a chance to inspect the TPMS personally to see if it was in fact damaged. I gladly complied.
I drove back to *amazing rim company* on Wednesday April 17th. Conveniently on the way there, my vehicle made a noise! When I looked at the dash, I finally got the message seen below. I was so happy I took a picture with my phone.
"D" invited me into his garage and allowed me to take pictures of the sensor. Besides it being dirty, there was no cracks or damage done to the sensor.
"D" asked I get a second opinion and visit Donnelly Kia. There I met "H" who was extremely welcoming. As explained my situation, I was met with a few puzzled looks by him and the mechanic ("I") who assisted me.
When I said I got the TPMS reprogrammed already, they told me that they don't need to be reprogrammed as they do it themselves automatically. "I" opted to take look. He came back to me and told me that his machine isn't picking up anything from the sensor at all—not even a "0" psi rating. I asked him if the other sensors are okay, he explained the sensors all talk to each other and start with the driver's side. If the driver's side doesn't work, nothing will display on the three others. He said if there was a crack on the valve connected to the sensor, my psi rating should still show however I'd be losing air. If not, then I'd see an error immediately. If the sensor was in fact broken, I would have gotten an error message right away as well. This contradicts (or lack thereof) what I was told at Bank Street Kia service.
"I" overlooked the opportunity to check what the error message was as he reset the sensors during his test. It returned to "Drive To Display". He sat in the car and drove with me a bit to see if we would get that error again. Unfortunately after 5 kilometers or so, it didn't show up. "H" said they will submit a warranty claim to get this replaced for free (and no labor cost), however require that error message again.
Over Easter Sunday when I drove to see family, the error came back! I've never been so happy to see an error message before! I revisited Donnelly Kia on April 23rd. "H" was at the desk, and "I" quickly grabbed my fob to check the vehicle right away. The error code is C166300, and the description is Auto Learning Failure. "H" said that explains why it took so long for the error to show because it's continuously attempting to learn the sensor.
"H" said it is covered by my warranty and will promptly order a new sensor for me. They made a photocopy of the error for me to keep on my records. I should have asked for a copy of the claim. I'll be asking for that when I revisit them.
________________
I would like a refund of $67.80 as this service should have been covered by my warranty. I will gladly meet with you and/or send you images/copies of the warranty claim if required. I don't believe I was vindictively charged, but rather charged in error.
I apologize for such a lengthy email. I look forward to you following up with me to get this resolved.
If you wish to contact me, please respond to this email, or call me, xxxxxxxxxxxxxxxxxxxx
Thanks again,
*signature*
---------<email>---------
It wouldn't make sense for them to charge me for personal gain, so I'm assuming the gentleman who assisted me simply didn't know. I've been going back and forth with this for weeks now. Refer below to the <email> I sent to a manager to get the full scoop. I'll try my best to keep this intro concise.
I got my tires swapped at the same place who powder coated my rims. They were already charging me to (dis)mount my Winter tires—I thought why not replace the with the Summers. Coincidentally my TPMS readings stopped working. We confirmed the sensors are not broken or cracked. We thought they simply needed to be reprogrammed.
I went to Bank Street Kia Service desk to get them reprogrammed. Since I didn't get the tires swapped at their location, I was going to be charged $60 for labor to reprogram them. No problem.
When I went to pick up the car, I paid the $60 for them to be reprogrammed (they were not). They said one is not working and presented a second invoice for $197 to get a new sensor and labor to replace it. I said I purchased the warranty but he responded that TPMS are not covered as they are "wear and tear".
I went to get a second opinion from Donnelly Kia. I was in fact covered by warranty. There was no fees to pay. They explained the sensors reprogram themselves and don't need to be serviced unless broken. Ironically speaking the error I got was "Auto Learning Failure".
Now I'm in a fight to get my $60 back when I never really should have paid it to begin with. Bank Street Kia was so quick to charge me when they didn't know (their words) what the issue really was. They didn't even dismount the tire to look.
I was curious if anyone else has experience issues like this where they are provided conflicting information and slapped with unnecessary invoices from their local dealer.
---------<email>---------
Hey *sales manager*,
I hope this email finds you well. This will be a long one. I appreciate your time.
I'm sending this email hoping to clear some information up as I unclear with you in person. This whole endeavor gives me anxiety and makes it difficult for me to explain as you can probably could tell. I'll re-explain the situation more specifically to clear any possible questions.
On Tuesday April 9th; I went to get my vehicle serviced at *amazing rim company* in Ottawa. They found flat spots and slight warping with the rims which I ended up getting fixed. My vehicle was purchased as a demo with over 5000 kilometers on it—assuming this was the cause as I've had my vehicle for only a month. Whenever they have to dismount and remount tires, they charge a fee. They gladly remounted my summer tires instead of winters so I don't have to pay more fees elsewhere again.
"D" (one of the owners) and his team have amazing reviews. The business has been established for quite some time. I had no reason to worry. When I picked up my car on the following Friday (12th), I wanted to check what PSI they put the tires at just in case. On the display between the RPM and Speedometer, it showed the picture of the vehicle (like images below) with no psi ratings, but with a box in the middle "Drive To Display". When I checked the user manual, it says;
*image snipped from Kia Stinger Manual PDF*
*amazing rim company* is *somewhere far in Ottawa*, and my home is *somewhere in Quebec*. It's about a 35 minute drive with no traffic to get home. The message would not go away. I continued to monitor it when I drove to work and back the next day, the message remained.
I reached out to "D" to explain my situation. He assured me that the mechanic who worked on my vehicle that day deals with TPM sensors every day—there's no way he broke it. He said if there were to be any faults found, I would be compensated. Him and I agreed; perhaps the sensors simply needed to be reprogrammed again.
I called Dilawri's service center and booked an appointment at Bank Street Kia where I purchased my vehicle. I arrived on April 15th to drop off my vehicle with the same "Drive To Display" message still apparent. The gentlemen who's name I don't recall noticed I didn't have the summer tires remounted at Kia on the records. He kindly explained I would be charged labor of $60 to $120 to reprogram the sensors if that were to be the issue. I agreed to pay because I thought the sensors needed to be reprogrammed when you change from winter to summer or vice versa.
When I arrived back the same evening to pick up my car, the same gentleman said they found there is an issue with the front left TPMS. He said that the three other sensors are accurately and correctly showing the psi, however the one in question is displaying "0". He charged me $60 plus tax ($67.80) for the labor to have them "reprogrammed" and then showed me a second invoice for $197 plus tax to replace the broken sensor and the labor to replace it. I asked him what was wrong with it—if it was broken or cracked for example. He said they don't know until they dismount the tire. I asked if it was covered by the warranty I paid for if there was no damage found—he said unfortunately no, it's like wear and tear. At that point I made sure to tell him I want to see the sensor myself so I can show it to "D" at *amazing rim company* for them to cover the invoice.
When I got into my car to leave, I was under the impression I would see something like the image below with "0" instead of "24" while others displayed correctly. It still showed no numbers at all, just "Drive To Display" in the middle.
*image snipped from Kia Stinger Manual PDF*
When I got home that evening, I searched for more information online. I thought I would eventually get a message like this below. I did not.
*image snipped from Google*
I began to panic and reached out to "D" again and showed him pictures of the $197 plus tax invoice. He became alarmed as well and requested I bring back the vehicle for them to investigate. He wanted a chance to inspect the TPMS personally to see if it was in fact damaged. I gladly complied.
I drove back to *amazing rim company* on Wednesday April 17th. Conveniently on the way there, my vehicle made a noise! When I looked at the dash, I finally got the message seen below. I was so happy I took a picture with my phone.
"D" invited me into his garage and allowed me to take pictures of the sensor. Besides it being dirty, there was no cracks or damage done to the sensor.
"D" asked I get a second opinion and visit Donnelly Kia. There I met "H" who was extremely welcoming. As explained my situation, I was met with a few puzzled looks by him and the mechanic ("I") who assisted me.
When I said I got the TPMS reprogrammed already, they told me that they don't need to be reprogrammed as they do it themselves automatically. "I" opted to take look. He came back to me and told me that his machine isn't picking up anything from the sensor at all—not even a "0" psi rating. I asked him if the other sensors are okay, he explained the sensors all talk to each other and start with the driver's side. If the driver's side doesn't work, nothing will display on the three others. He said if there was a crack on the valve connected to the sensor, my psi rating should still show however I'd be losing air. If not, then I'd see an error immediately. If the sensor was in fact broken, I would have gotten an error message right away as well. This contradicts (or lack thereof) what I was told at Bank Street Kia service.
"I" overlooked the opportunity to check what the error message was as he reset the sensors during his test. It returned to "Drive To Display". He sat in the car and drove with me a bit to see if we would get that error again. Unfortunately after 5 kilometers or so, it didn't show up. "H" said they will submit a warranty claim to get this replaced for free (and no labor cost), however require that error message again.
Over Easter Sunday when I drove to see family, the error came back! I've never been so happy to see an error message before! I revisited Donnelly Kia on April 23rd. "H" was at the desk, and "I" quickly grabbed my fob to check the vehicle right away. The error code is C166300, and the description is Auto Learning Failure. "H" said that explains why it took so long for the error to show because it's continuously attempting to learn the sensor.
"H" said it is covered by my warranty and will promptly order a new sensor for me. They made a photocopy of the error for me to keep on my records. I should have asked for a copy of the claim. I'll be asking for that when I revisit them.
________________
I would like a refund of $67.80 as this service should have been covered by my warranty. I will gladly meet with you and/or send you images/copies of the warranty claim if required. I don't believe I was vindictively charged, but rather charged in error.
I apologize for such a lengthy email. I look forward to you following up with me to get this resolved.
If you wish to contact me, please respond to this email, or call me, xxxxxxxxxxxxxxxxxxxx
Thanks again,
*signature*
---------<email>---------
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