Purchased RaceChip GTS Black here from Sal. Had new HKS plugs, K&N Typhoon intakes, and RaceChip professionally installed on Monday. Very pleased with the results. Very pleased. Car feels great. One complication was related to the RaceChip, the instructions, and their App. I believe it was frustrating for both Sal and me and I post this as an aid to future customers.
It could be the hurry to get the RaceChip to market, but the enclosed directions weren't for the Stinger and, yes, I did see the posted updates in this regard.
The BIG problem was the sync with the app. The instructions said the serial number/bar code was needed (makes sense) and that the serial number/bar code was on the cover of the instructions. Oops...no serial number on the cover. I did find a serial number and bar code on one of the parts (plastic bag), scanned...not valid. I called RaceChip in Germany (more expense) - they said to call the vendor, in this case, Sal. He was very responsive but wasn't aware that serial numbers were needed, nor was he given them. Sal said he would contact RaceChip and report back. Troubling that the manufacturer didn't give the vendor clear guidance.
In the meantime, I entered every number on the back of the unit...again, none valid. Very frustrating experience as, absent the app, you must raise the hood every time you want to change settings. Very disappointing that the instructions were wrong, or not complete, and that the company couldn't simply give me the code after I sent them the info on the back of the unit.
After a few days, Sal emailed to say that the number in question was on the plug connecting the unit. I tried this and, Yahtzee!, it worked! Thanks, Sal!
While I am happy with the RaceChip thus far, and really appreciate Sal and his efforts, I give RaceChip a generous "D" for customer service and their instructions. They need to do much better in explaining how the unit works, what settings are available on the unit, and how they interface with the Stingers own settings. These things aren't cheap and non experts (like myself) could use simple and clear information.
I've asked both Sal to ask, and RaceChip directly, to do something for me for the hassle. Maybe a hat? In all honesty, this felt like a "snipe hunt" and it doesn't sit well.
Love my car, and love the spunk after the additions. Simply, it shouldn't take a good part of a week to make a product interface and work as advertised.
It could be the hurry to get the RaceChip to market, but the enclosed directions weren't for the Stinger and, yes, I did see the posted updates in this regard.
The BIG problem was the sync with the app. The instructions said the serial number/bar code was needed (makes sense) and that the serial number/bar code was on the cover of the instructions. Oops...no serial number on the cover. I did find a serial number and bar code on one of the parts (plastic bag), scanned...not valid. I called RaceChip in Germany (more expense) - they said to call the vendor, in this case, Sal. He was very responsive but wasn't aware that serial numbers were needed, nor was he given them. Sal said he would contact RaceChip and report back. Troubling that the manufacturer didn't give the vendor clear guidance.
In the meantime, I entered every number on the back of the unit...again, none valid. Very frustrating experience as, absent the app, you must raise the hood every time you want to change settings. Very disappointing that the instructions were wrong, or not complete, and that the company couldn't simply give me the code after I sent them the info on the back of the unit.
After a few days, Sal emailed to say that the number in question was on the plug connecting the unit. I tried this and, Yahtzee!, it worked! Thanks, Sal!
While I am happy with the RaceChip thus far, and really appreciate Sal and his efforts, I give RaceChip a generous "D" for customer service and their instructions. They need to do much better in explaining how the unit works, what settings are available on the unit, and how they interface with the Stingers own settings. These things aren't cheap and non experts (like myself) could use simple and clear information.
I've asked both Sal to ask, and RaceChip directly, to do something for me for the hassle. Maybe a hat? In all honesty, this felt like a "snipe hunt" and it doesn't sit well.
Love my car, and love the spunk after the additions. Simply, it shouldn't take a good part of a week to make a product interface and work as advertised.
