ExtremePowerHouse - MIke
Authorized Vendor
- Joined
- May 30, 2023
- Messages
- 120
- Reaction score
- 35
- Points
- 28
We are excited to announce that Extreme Power House (XPH) is now the newest vendor on StingerForum! As a leading source for performance parts, XPH is passionate about empowering the car enthusiast community with the best and most diverse range of products. We aim to provide top-quality performance parts, competitive pricing, and stellar customer service. We look forward to serving the StingerForum community, providing expert advice, and helping you take your car performance to the next level.
We are thrilled to share that Extreme Power House has been in business for a decade! Over these fruitful years, we've grown our offering to over 60,000 products, encompassing everything from small accessories to complete turbo systems. Representing over 150 renowned brands, we have made it our mission to cater to every automotive need our customers may have. Throughout this journey, we've had the privilege of serving over 100,000 customers, helping them enhance the performance and aesthetics of their vehicles.
We are immensely proud of our humble beginnings and feel deeply humbled by the phenomenal growth and unwavering support we have received from our customers all around the globe. Our journey began in 2013, and reflecting upon how far we've come since then is truly inspiring. For a detailed account of our early years, we invite you to read this blog post About Us written in 2016 to mark our third year in business. It outlines our passion and excitement back then and how we've strived to maintain and build upon that momentum. As we celebrate our tenth year in the industry, our excitement and dedication are more profound than ever. We remain committed to delivering the best for our customers, with their support driving our every stride.
Our dedication to delivering exceptional customer support remains steadfast at Extreme Power House. We prioritize responding to all customer emails within a maximum of 48 business hours, often managing to respond in less than 24. Our diligent team is on hand to assist you via phone five days a week, from 9 am to 3 pm Pacific Time. Additionally, you can utilize the live chat feature on our website, manned by a real person, from 4 am to 12 pm Pacific Time, five days a week. We're proud to highlight our customer satisfaction ratings: 1500 Google reviews culminating in a 4.8-star rating, a perfect 100% feedback score on our eBay store, and over 2600 on-site 5-star reviews. At Extreme Power House, the satisfaction of our customers is paramount, and we're devoted to providing you with the assistance you need when you need it.
With a vast inventory of over 60,000 products, it's not always feasible for us to keep all items in stock at all times at Extreme Power House. As a result, some things are drop-shipped directly from the manufacturers. However, we make it our mission to ensure timely delivery. We guarantee dispatch within 24 business hours for items shipping from our stock. On the other hand, if an item is drop-shipped, it typically takes three business days to ship. We're proud that 99% of our website inventory is live. If an item is out of stock, our system won't allow you to add it to your cart. Instead, you can add the item to your wishlist or contact us to place a pre-order. On the other hand, if an item is in stock, the 'Add to Cart' button will be available. In most cases, we even provide real-time information about the quantity of the item in stock. While no system is perfect, ours is designed to provide accurate and timely information. Still, if you're unsure about an item's availability, we encourage you to contact a representative through our website chat or call us. Here is an example of how it looks
At Extreme Power House, we offer a range of convenient payment methods to facilitate your purchase. You can pay via debit card, credit card, or PayPal. We also accept PayPal Credit, allowing you to buy now and pay over time. Additionally, we partner with Affirm, offering flexible payment plans to suit your budget. These payment methods are designed to make your shopping experience seamless.
You can visit our website and submit a return form if you need to return a product. You can expect a response from our dedicated customer service representative within 24 business hours, who will guide you through the next steps. Depending on where your item shipped, you might be required to return it to us or the manufacturer. Rest assured; our team will provide clear instructions to ensure your return process is as easy and smooth as possible.
Whew! If you've made it this far, we commend your perseverance and promise the next time you order a performance part from us; we'll ensure the process is quicker than reading this post!
Thanks for sticking around
