Stinger Pad Design and R1 Concepts

[FriboRage]

So I’ve been a customer of R1 Concepts for brake parts for awhile but given my last experience I probably won’t be any further.

Now, part of this is my fault. I ordered brakes ahead of time, anticipating needing to change them soon, and stupid me waited a month to open them. I opened the box to find the little weights on top of the front pads snapped clean off and the box beaten to hell and back… the shipping box was fine but the actual brake pad box was shredded.

Emailed R1 looking for a hand and they told me in no uncertain terms they absolutely will not help me because it’s “out of warranty”.

That’s insane, when I worked in parts, if someone brought to my attention that I shipped out a destroyed box without checking them a month ago, I’d be tripping over my own feet trying to fix it for them. Losing a life long customer isn’t worth a box of pads.

Anyway.. I won’t carry on, aside from venting, I was wondering how those little weights on the brembo system pads work, how important they are and maybe I could find a way to affix them well enough to not have problems. JB weld or something?

 

[SRV]

I'd install them as-is and see what happens, if anything.

 

[D.J.]

I installed pads without weights and all is well

These are the pads

Stinger Brake Pads Replacement

I've just approached 46K km and the front pads are due for a replacement soon... The dealer quoted me a price for the front pads at $900 (offered a discount from $1,300). I haven't had any issues with the OEM Brembo pads but based on other threads, I'm looking to replace them with aftermarket...

stingerforum.org

 

[Rodtheviking]

I have some DFC/R1 pads on the rear and I also lost two of those tabs, junk if you ask me. I still installed them though without any issues.

 

[Lynix]

I'd say the blame lies entirely with you. You received a shipment and you could tell from the outside that the box was damaged but you didn't think to check the shipment? And then you're going to blame the company because you waited over a month to report it? How are they supposed to know if the pads were damaged in transit or you broke them yourself trying to install?

I did the exact same thing as you. I ordered all new pads and rotors from R1 and when they arrived the box definitely looked beat up. I immediately inspected everything and put them in storage for another month until I was ready for install.

Sounds to me like they didn't lose a customer, only lost a Karen.

 

[Rodtheviking]

He admitted fault yet you still called him Karen?

Mine broke off the day I received mine during install but I knew they were cheap.

 

[Lynix]

He admitted fault yet you still called him Karen?

Mine broke off the day I received mine during install but I knew they were cheap.

I called him Karen because he came to the forum to throw shade at R1 for something that was his fault and avoidable

 

[SRV]

What is a 'Karen'?

 

[ScottM]

I called him Karen because he came to the forum to throw shade at R1 for something that was his fault and avoidable

Avoidable?? They were messed up when he opened the box. That is not his fault. His fault is waiting so long to notice. Anddd...he took ownership of waiting so long. So...not a Karen, just a dude venting a little or braking a little.

 

[FriboRage]

I'd say the blame lies entirely with you. You received a shipment and you could tell from the outside that the box was damaged but you didn't think to check the shipment? And then you're going to blame the company because you waited over a month to report it? How are they supposed to know if the pads were damaged in transit or you broke them yourself trying to install?

I did the exact same thing as you. I ordered all new pads and rotors from R1 and when they arrived the box definitely looked beat up. I immediately inspected everything and put them in storage for another month until I was ready for install.

Sounds to me like they didn't lose a customer, only lost a Karen.

I mean, I’m not saying they’re the worst and I definitely didn’t fight with them much, but damn man… I’ve been managing retail for 12 years. If a customer comes to me, especially one that’s spent money with me in the past, and if it’s something that’s likely my fault… like, I’m gunna take care of it, or at least offer a hand if not no charge. Not hide behind policy to say sorry I sent you garbage but sorry you’re stuck with it.

You know what I mean? If I had emailed them at 29 days and presented this they’d probably have made it right, but it ticks over to 30 and *boom* sorry pal! Like that’s not wanting to help a customer, that’s being relieved we don’t have to take care of them.

I could see if the pads weren’t still actually shrink wrapped or if they were used, and also I did state that the shipping box was in great condition. There was zero damage to the shipping box. It was the inside, the actual box of pads that were destroyed… like r1’s box that was on their warehouse shelf, not UPS’s box that it was shipped in.

As in, someone on r1’s staff saw this box on the shelf when they went to pick my order, put it in the shipping box and sent it out that way. (Again, I was stupid to not have checked it sooner)

I deal with Karens all day and I’m the easiest most passive customer around… I don’t wanna be that person making someone’s hard day harder… I eat food thats made wrong without complaining, I tip for service that isn’t perfect… but by that same token, how far out of the park I go for customer service, at my job to avoid complaints or even like… the notion that I’m anything straight up honest in my business dealings… I expect at least like a crumb of that back when I’m the customer.

Like even, “ah shit… we’re sorry we dropped the ball on that one, well look, it’s past the return period but since we might’ve done that, how about half off a replacement set?” I’d probably have taken that and appreciated it. I really just got “We really want to help you on this but no”.

But anyways.. I’m not trying to carry on about it, I was venting about a frustrating experience where I felt like a company I’d been loyal to could’ve gone a little further to retain me.

I guess I’ll try to install as is and hopefully all
is well, I was never to clear on how important those weighted pieces are.

Thanks!

 

[Rodtheviking]

They will be fine.

 

[ScottM]

@FriboRage ... spot on with everything you said. It's always nice when a customer service person or the company they work for to give the customer a break. As you said, it's not as if everything was crushed, just the box within the box. In any event, you got a solid attitude. We shall call you Karen-less! << As in...you don't care as much about all the bs, it would just be nice. "Karen-Less".