I had a potentially bad experience with my wifes truck being delivered to us. Initially when we went to the dealership, I had called ahead to let them know i'm in the car business myself and wouldn't be putting up with any "Bullsh#t". I let the salesperson know that we wanted to see a specific truck, trim and packages. He assured me that it was on the premises.
That said we drove 50 miles on a friday night (traffic on weekends sucks badly here) to the Ram dealership only to be told on arrival that the truck is at another dealership and they'd need to trade for it. Then they tried to switch us to a different truck. Didn't go for that because, i'm not a chump.
We negotiate, get initial paperwork and all that crap done on the new truck that we want and they offer to deliver it to us.
We accepted this because, that drive sucks.
The Salesperson was supposed to bring the truck to us late afternoon but ended up delaying things till about 7pm at night.
Upon arrival he was rushing to get things done and leave. I took this as a warning sign, backed her new truck into the garage and turned on all my detailing lamps.
This was when I found ALOT of paint damage. There were long scratches around the body of the truck, the windshield was chipped and cracking and some of the trim was mismatched.
Long story short, I told him i'm not signing ANYTHING until these issues are fixed.
He called his manager who spoke with us and emailed over a new "We Owe" document promising full repair of all flaws. At this point my wife with her extensive contract negotiation background had them give us
floormats, spray in liner, and a tonneau cover to compensate her "emotional damage"
LONG STORY SUMMARIZED
Nothing wrong with taking delivery at home but...
1. Inspect the car front to back, top to bottom. If you don't know what you're looking at have a friend who does. Look for paint flaws, ensure tires match, check brakes, check all electronic features
2. If the car does NOT meet your expectations DO NOT SIGN ANYTHING. If you sign an "As Is", you've accepted the vehicle in its current condition...however FUBAR it may be. If you sign a "We Owe" with no repair promised on any flaws found, they are not liable to fix ANY of the flaws. It will default to their good will, if they have any.
3. Verify the vehicle
VIN matches the paperwork. I used to manage a Kia dealership. I've had salepeople jot down a
VIN number they thought to be correct only to find out a day or two later they delivered the WRONG CAR. This will be a MAJOR PAIN IN THE BUTT!
4. Make sure it arrives with a full tank of gas. Any new car should arrive with a full tank of gas. I make no exceptions when I deliver a car to a client no matter how far I have to go. I did a 150 mile drive to deliver a pretty thirsty sports car and I found the closest gas station before delivery to top off. If they didn't top it off, make them do that. It doesn't come out of their pocket, the manufacturer pays for it!
Two big ones to remember here: The dealership doesn't have a car sale UNTIL YOU HAVE SIGNED THE PAPERWORK and MOST STATES HAVE A 3 DAY RIGHT OF REFUSAL ON DOOR TO DOOR SALES! If the dealership brings paperwork to you, its considered a door to door sale!