Voluntary service campaign

[Nedstand]

Curious to know if anyone else is being told it takes two trips, or that they can't order the part until they do an inspection and send the VIN to Kia.

Sadly, it's a waste our our time as well as theirs if they don't have the required parts to do the repair the first time.
For me, it's not a huge issue since I have two other open cases for warranty work, so the Stinger is going to have to go back after the dealer orders those parts, and gets them in.

 

[eljay]

Sadly, it's a waste our our time as well as theirs if they don't have the required parts to do the repair the first time.
For me, it's not a huge issue since I have two other open cases for warranty work, so the Stinger is going to have to go back after the dealer orders those parts, and gets them in.

I was wondering if the reason they want to take apart my brakes for the inspection, and then a second time for the installation, is that Kia will pay them for double hours of labor. But then, I have no idea how they get paid by Kia for covered work, so I may be wrong.

In any case, I've passed this along via email to the dealership principal officer and am waiting for a reply. Since today I'm also waiting on my plumber to fix my shower, and consequently had to cancel a repair on my computer, the car is now on the back burner. Never rains, but it pours. Except for my shower, evidently.

 

[MerlintheMad]

Never rains, but it pours. Except for my shower, evidently.

 

[eljay]

Of course the song is meant ironically.

 

[MerlintheMad]

All those silly, swaying Seventies girls.

 

[eljay]

UPDATE: The service manager just emailed me that the part is being ordered and they'll call to make an appointment when it arrives. Yay!

 

[scy]

Did the brake vacuum pump recall this morning. I followed vacuum pump removal instructions here:

http://www.kstinger.com/vacuum_pump-605.html

The brake vacuum pump is on the driver's side next to the steering shaft. The outside bolts on the vacuum are T15. The inside bolts are T10. They give you 3 new T15 bolts with locktite.

Those little vanes fall off when you remove/install the rotor. Make sure you don't lose any. The new rotor has smaller vanes than the old/bad rotor. The old/bad rotor wasn't broken in my vacuum pump.

 

[0zman99]

***Warning***
To all that have the oil pan heater (Premium Block Heater) installed. Please make sure to inspect it after you have the recall completed. The dealership I went to destroyed the block heater when changing the vanes. It looks like the service tech didn't see it and crushed it when putting the vacuum pump back in.

You can inspect it by going under the car and removing the large cover with the oil symbol on it.

They didn't even tell me, but I noticed it a day later when I was changing my oil.
Luckily they replaced it free of charge, but it's still upsetting that they didn't even notice this:

 

[Optima Mystic]

i hate to rant, but . . . (No, actually, I enjoy it.)

I called my dealer today. Complete mess. Guy at the service desk said I could bring it in for the inspection and then, if it was damaged, they'd order the part. I explained I'd wait until the part was in so they could inspect and install in one visit, but he said they'd still have to do an inspection and, if it was damaged, they'd replace it. My English teacher brain thought, the letter doesn't say if, it says "to inspect and replace." We went back and forth on this, he wouldn't budge, so I told him I'd get back to him, and then immediately called the consumer assistance number at the bottom of the letter. What logic is there, in any case, to saying that if the brakes are damaged, you have to leave and come back in a week?

The consumer assistance guy agreed with me that it's inspect and replace, and that if replacement was contingent on damage, the letter would have read "inspect and, if necessary, replace." He even pulled a letter from a campaign for another model and read it to me to verify the difference in the wording, and he also emphasized that the whole point is to replace the weak part with an improved one.

Armed with that, I called to talk to the service manager—nowhere to be found. The ditsy-doodle who got the call and to whom I explained the situation once more, put me on hold to check if the part was in stock, and two minutes later I got a dial tone.

I called back and miraculously got the service manager, who of course had never heard of this campaign. (See my prediction up at #4.) I explained the whole thing to him and said that I want to do inspection and installation in one trip. (I didn't mention, aside from the time factor, do I really want them taking apart and reassembling my brakes twice? Twice the chance of a mistake.) He asked me to email him a copy of the letter from Kia. (The first guy looked it up on their computer, so I know this is just a delaying tactic.) Now I'm waiting to hear from him tomorrow.

Also, all three started to go into an excuse about how they can't order the part without submitting my VIN to Kia, so it was all Kia's fault this was so complicated. I helpfully pointed out that they already have my VIN in their computer, but I'd be glad to recite it for them.

I know it doesn't sound like it, but I'm actually in pretty good humor right now because this is going exactly as I knew it was going to. Gee, I'm smart. Good thing I wasn't in any kind of hurry. And anything nice I've said in the past about my dealership should be taken with a grain of salt until this is taken care of.

Curious to know if anyone else is being told it takes two trips, or that they can't order the part until they do an inspection and send the VIN to Kia.

My dealer told me the same thing. First they'll inspect the part and then they'll order and replace it. I also thought that's ridiculous but I'm just going to go with it. Took my car in two weeks ago and said they'll replace the part, so now I'm waiting for it to arrive.

 

[Legendsk]

I started the other thread on this when my experience started. Currently waiting for my June 28 appointment. I will call them the day before and AGAIN ask if they have the parts before making the trip to the dealer. Then update with the results after the trip (if any).

 

[eljay]

As I reported on the other thread, I got mine inspected and installed last Monday.

 

[sym]

Got the part today for this brake vacuum pump recall. I'm going to do the recall myself on Saturday. Looks fairly easy to do.

What part number is this / where did you get it? I can only find the whole assembly.

 

[scy]

What part number is this / where did you get it? I can only find the whole assembly.

Part number: 59222 J5000QQK

It's on Page 7 of the TSB on the 1st post of the other thread.

Supplemental Vacuum Pump Recall SC204 (Brake vacuum pump)

Just found out about this. :( Affects 2018MY Stingers with build dates between Sept 27, 2017 through April 24, 2018.

stingerforum.org

 

[Legendsk]

The follow up on today's appointment for the vacuum booster pump rotor and vanes. Sorry it's long, but it's been a busy day:

Last Friday I called to confirm today's appointment and that they did have the parts this time. The receptionist confirmed the appointment and had to transfer me to the parts department to check on the parts required. The phone rang for 10 minutes without an answer, so I gave up and called the receptionist again. She couldn't help, except to transfer me to the parts department again. Let it ring for 10 minutes again and gave up and called the receptionist for a third time. I suggested she transfer me to the dealership manager and perhaps he and I could figure out why the parts department isn't answering the phone - and perhaps confirm the parts are there. Let it ring for 10 minutes and gave up.

Went in for my 2:00 PM appointment and got there around 1:30. The doors were open, but nobody there???? No service writers? No service manager? NOBODY! Wandered around for about 5 minutes and the service manager came rushing in carrying a sandwich he had picked up for lunch. Explained why I was there. He checked and made sure I did have an appointment for the repair. (When I started the car to go there, the warning nag came on that I needed service in 15 days, so I asked him if I could add an oil and filter change to the appointment and he agreed.)

He went to check to see if they had the parts to do the repair and alas, they did not. "They would have to order them." I explained that I tried to verify the parts were there before making the 60 mile trip to get the work done, but no one would answer the phone. "Well, don't get mad at me. We didn't call you that the parts were here." Here is my phone with the recording of the phone call 2 weeks after you promised to call me. If you don't want me to get angry, a good first step would be to stop insulting me. "Well, they will get it right in and do the oil change and when the parts come in for the repair, they will call me and make another appointment."

While they were changing the oil, I bribed a salesman to check and see the parts history on that part. In fact they had ordered the parts, got them, called me and made the appointment for a month and 3 days after that. Then they put the parts on someone else's car and ordered another set for mine - but they don't have them yet.

But there is a bright spot. While doing the inspection that goes with the oil change, they discovered the rear tires were cracking and the tread was about to unroll on both tires! Pictures below. They check with Kia who said that was a tire problem not a Kia problem, bite me. So with my fresh oil and filter went to Discount Tire who is a Michelin dealer, who talked to Michelin and got a 49% discount on 4 new tires. I was about ready to replace the front ones anyway, but had never looked at the inside sidewalls. So a new set of Michelin Pilot Sport 4S tires for $617, seems quite fair to me given they had 16,700 miles on them.

Next step, I think it's really time for a call to Kia corporate and explain and see if they really want me to proceed with their voluntary service campaign, find me a NOT Bert Ogden Kia dealer where I can have it done. I'll let you know how that goes.

 

[MerlintheMad]

The follow up on today's appointment for the vacuum booster pump rotor and vanes. Sorry it's long, but it's been a busy day:

Last Friday I called to confirm today's appointment and that they did have the parts this time. The receptionist confirmed the appointment and had to transfer me to the parts department to check on the parts required. The phone rang for 10 minutes without an answer, so I gave up and called the receptionist again. She couldn't help, except to transfer me to the parts department again. Let it ring for 10 minutes again and gave up and called the receptionist for a third time. I suggested she transfer me to the dealership manager and perhaps he and I could figure out why the parts department isn't answering the phone - and perhaps confirm the parts are there. Let it ring for 10 minutes and gave up.

Went in for my 2:00 PM appointment and got there around 1:30. The doors were open, but nobody there???? No service writers? No service manager? NOBODY! Wandered around for about 5 minutes and the service manager came rushing in carrying a sandwich he had picked up for lunch. Explained why I was there. He checked and made sure I did have an appointment for the repair. (When I started the car to go there, the warning nag came on that I needed service in 15 days, so I asked him if I could add an oil and filter change to the appointment and he agreed.)

He went to check to see if they had the parts to do the repair and alas, they did not. "They would have to order them." I explained that I tried to verify the parts were there before making the 60 mile trip to get the work done, but no one would answer the phone. "Well, don't get mad at me. We didn't call you that the parts were here." Here is my phone with the recording of the phone call 2 weeks after you promised to call me. If you don't want me to get angry, a good first step would be to stop insulting me. "Well, they will get it right in and do the oil change and when the parts come in for the repair, they will call me and make another appointment."

While they were changing the oil, I bribed a salesman to check and see the parts history on that part. In fact they had ordered the parts, got them, called me and made the appointment for a month and 3 days after that. Then they put the parts on someone else's car and ordered another set for mine - but they don't have them yet.

But there is a bright spot. While doing the inspection that goes with the oil change, they discovered the rear tires were cracking and the tread was about to unroll on both tires! Pictures below. They check with Kia who said that was a tire problem not a Kia problem, bite me. So with my fresh oil and filter went to Discount Tire who is a Michelin dealer, who talked to Michelin and got a 49% discount on 4 new tires. I was about ready to replace the front ones anyway, but had never looked at the inside sidewalls. So a new set of Michelin Pilot Sport 4S tires for $617, seems quite fair to me given they had 16,700 miles on them.

Next step, I think it's really time for a call to Kia corporate and explain and see if they really want me to proceed with their voluntary service campaign, find me a NOT Bert Ogden Kia dealer where I can have it done. I'll let you know how that goes.

View attachment 60307View attachment 60308View attachment 60309

What is up with those tires? (Are you a hooligan? ) Three out of four? What did Michelin say was going on with that inside edge of the tread?

 

[Legendsk]

What is up with those tires? (Are you a hooligan? ) Three out of four? What did Michelin say was going on with that inside edge of the tread?

Both back tires had it really bad. Both fronts had the same kind of thing, but just barely starting. 2,000 miles ago on my last oil change they were fine, so it's a recent development. It is in a car port with full sides whenever it isn't on the road. I haven't been racing, drifting, off-roading. All paved roads and the chuck holes aren't bad here and I avoid any big ones. I don't know what Michelin had to say, beyond 49%.

 

[MerlintheMad]

Both back tires had it really bad. Both fronts had the same kind of thing, but just barely starting. 2,000 miles ago on my last oil change they were fine, so it's a recent development. It is in a car port with full sides whenever it isn't on the road. I haven't been racing, drifting, off-roading. All paved roads and the chuck holes aren't bad here and I avoid any big ones. I don't know what Michelin had to say, beyond 49%.

The first pic shows it the clearest: some kind of inner edge damage. I wonder what caused that?! The edge sipes, almost obliterated: the more I look at it, the more it looks as if the tread was torn away.