Avoid Van Nuys Kia in LA at all costs! For a dealership that's only 7 months old, you would expect that they would try to do a better job winning business. I went in for my 6-month old 2020 Stinger GT2 AWD's first oil change and ended up with an out-of-service car in need of a full engine replacement.
Three days after the oil change, my skid plate fell off on the highway because it wasn't tightened correctly. It was an inconvenience, but things only got worse from there. A few weeks later, I was driving to another state, and my engine oil light came on. I pulled off the highway, saw oil dripping, and checked the dipstick to see that it was completely empty. I got towed to a local Kia dealership, and the service department there verified that the drain plug was missing, the engine was toast, and that Van Nuys Kia should be on the hook to cover everything (repair + rental car) because they didn't tighten the drain plug properly.
After multiple phone calls and emails from both myslef and the local dealership's service department, the Van Nuys service manager finally responded and said that they want to tow the car back to Van Nuys for the repair. They told me that the controller or GM would talk to me about next steps, but they never did and are ignoring all of the calls from myself and the local dealership. I'm thinking of invoking the California lemon law, which says that I'm entitled to a full buyback or replacement if the car is out of service for 30+ days (which it definitely will be for a full engine replacement). I've contacted Kia Consumer Affairs online, but they haven't responded yet either. What would you recommend I do?
Three days after the oil change, my skid plate fell off on the highway because it wasn't tightened correctly. It was an inconvenience, but things only got worse from there. A few weeks later, I was driving to another state, and my engine oil light came on. I pulled off the highway, saw oil dripping, and checked the dipstick to see that it was completely empty. I got towed to a local Kia dealership, and the service department there verified that the drain plug was missing, the engine was toast, and that Van Nuys Kia should be on the hook to cover everything (repair + rental car) because they didn't tighten the drain plug properly.
After multiple phone calls and emails from both myslef and the local dealership's service department, the Van Nuys service manager finally responded and said that they want to tow the car back to Van Nuys for the repair. They told me that the controller or GM would talk to me about next steps, but they never did and are ignoring all of the calls from myself and the local dealership. I'm thinking of invoking the California lemon law, which says that I'm entitled to a full buyback or replacement if the car is out of service for 30+ days (which it definitely will be for a full engine replacement). I've contacted Kia Consumer Affairs online, but they haven't responded yet either. What would you recommend I do?
