Perhaps some members might dislike my comments but I'll go ahead anyway.
Seems that there are some members who have had clearly unacceptable repair experiences and that's unacceptable. On the other hand, throughout the internet, a system that allows an unhappy individual to share his discontent to millions, creates an environment where complainers totally dominate the discussion.
I think people who complain are a tiny number compared to those who are satisfied but say nothing.
I'll give you a case in point, in this case firearms, a hobby of mine. I purchased a S&W Performance Center 500 Mag and really liked it. I called S&W Customer Service and said so. The woman said "You mean you called just to compliment us?" I said yes, she said "No one has ever said that to me, made my day."
If you feel you have the right to complain about substandard performance, I think you have an obligation to say well done when warranted.
Kia has gotten J.D. Power awards for 10+ yrs, doubt that would have happened if they made junk, same for the 10 yr/100,000 power train warranty.
My 2022 Stinger GT1 has 465 miles, I intend to give it excellent maintenance and I don't abuse my cars. I expect it will give me excellent service. While it is still in the break in routine which I'm following, I'm delighted with the way the car performs. Don
Seems that there are some members who have had clearly unacceptable repair experiences and that's unacceptable. On the other hand, throughout the internet, a system that allows an unhappy individual to share his discontent to millions, creates an environment where complainers totally dominate the discussion.
I think people who complain are a tiny number compared to those who are satisfied but say nothing.
I'll give you a case in point, in this case firearms, a hobby of mine. I purchased a S&W Performance Center 500 Mag and really liked it. I called S&W Customer Service and said so. The woman said "You mean you called just to compliment us?" I said yes, she said "No one has ever said that to me, made my day."
If you feel you have the right to complain about substandard performance, I think you have an obligation to say well done when warranted.
Kia has gotten J.D. Power awards for 10+ yrs, doubt that would have happened if they made junk, same for the 10 yr/100,000 power train warranty.
My 2022 Stinger GT1 has 465 miles, I intend to give it excellent maintenance and I don't abuse my cars. I expect it will give me excellent service. While it is still in the break in routine which I'm following, I'm delighted with the way the car performs. Don