Bad Ourisman Kia - Chantilly, Va

[That_One_Kid]

Well, this one's a doozy but it sucks to say I'd recommend not taking your Stinger here if you live in NoVa.



I don't know what's going on at the service department at this dealership but I am beyond fed up with them at this point. I wanted to give them the benefit of the doubt as a former Ourisman technician, but my God I don't know if they're negligent or don't care or both, they will damage your car and lead to nothing but headaches.



I bought my car on Feburary 22 this year, it's a 22 GT2 Scorpion, the first week after owning it I noticed that there was a spot on my driveway and that the wireless charger had quit working. I took it into the dealership on March 5 to get these problems checked out. 2 hours after dropping my car off I got a phone call that my car had been hit by another car and that they would take care of the problem. I was incredibly disappointed that this had happened, but as a former tech I understood that mistakes happen especially in the Saturday rush.



And there begins the story of how the dealership has mishandled this car.

It took 2 months for the dealers bodyshop(Ourisman Toyota Colision) to "complete" the body work on my car, the rear bumper, rear pass door, quarter and front door were all repainted and color matched. None of this happened automatically of course, I had to constantly call the dealership to get ANY information on the whereabouts of my car, most conversations ended with "I'll call the body shop and update you" which of course never happened. I eventually got so fed up with the waiting game and lack of information that I started using Kia Connect to check up on my car, and surprise surprise, it sat in the same parking spot at the body shop for about a month while they were "waiting on parts from Korea". When I got tired of hearing that excuse and confronted the dealership that I knew my car hadn't been touched because I can use Kia Connect to take 360 Pictures, my cars battery magically got disconnected, and I lost the eyes I had on my car. The second month stuff actually got done, I called the dealership a week later and was sent a picture of the car being prepped for paint, I stopped by the week after to check the car out unannounced and it had horrendous orange peel. At this point I had received the service directors personal phone number and I called him while I was still there and told them the quality of the repaint was not acceptable and was told it would be handled. A week later I stopped by once again to check my car and the paint was in much better state this time around, but was still at the body shop for some reason. And then a week later, after calling everyday to see when my car would be taken back, and after being assured that my car would only be towed I get a speed alert theough Kia Connect to see that my car was being driven the 15 miles from the body shop to the dealership.

That ends the body work saga, now onto the wireless charger saga, which btw had not been fixed yet. July 8th I took my car back to the dealership to get the wireless charger issue resolved, I was sat at the dealership for close to 4.5 hours while the tech diagnosed the problem, this car was not leaving my sight again at this dealership. In the end it was determined that the wireless charger module itself was faulty. During this time the service writer came out and pointedly asked me several questions about the faux carbon fiber in the car asking me where it was installed, it is of course factory and part of the Scorpion package. I was then told that they would get the wireless charger module on order and give me a call when it arrived. I was initially told 2 weeks for the module to arrive. I took car and left and then noticed that the cover for the wireless charger is scratched, not the rubber piece but the sliding door. On this same day I had pointed out that my driver side door had a paint bubble that had popped and that I would like this to be covered under the paint and corrosion warranty, I was told this would have to get escalated to Kia Corporate and they would call me when they had an update.

It is now August 27th I have patiently waited for the phone call about this charger replacement and paint bubble over a month past the initial expected date, and today I gave them a call only to be told "oh it here, did you want to schedule an appointment?". I still haven't received an update on the paint bubble coverage.

Please do not take your car here if you care about it, I've had nothing but bad luck and damage caused to my car and I've been nothing but polite and respectful to them. At this point I will be finishing up my wireless charger business with them and looking for a new dealership to get my car serviced at.

 

[nhcowboy28]

Lemon that biatch

 

[bfglitch]

Honestly, none of this surprises me with Ourisman. I've visited Ourisman dealerships 3 times. 1st to buy my previous car (although that was the Chantilly Toyota...same owner though), which they did everything they could to over price the car. 2nd was to test drive a stinger. The sales associate paid more attention to buying NFT's on his phone then my questions and the test drive. The 3rd was to actually buy my current Stinger, although that was at the Alexandria Ourisman, which is also under the same owner (The Fairfax Ourisman is NOT under the same owner). When I went to buy my Stinger they tried pulling the same crap where they were adding markups over MSRP...so I told them I can just order exactly what I want from a closer dealership and went to walk out. They changed their tune pretty quick.

I'm not surprised they asked you about the carbon fiber. The sales associates there (as far as I've noticed) are completely inept and know nothing about the cars they're selling so they probably didn't even know a scorpion package even existed or what it includes. My guess is they were trying to find an excuse to deny the warranty replacement because they're notorious for that. Unfortunately most dealerships in the NoVA area are like this.

I've had decent experience with Browns in Manassas, although I've only brought my Stinger there for an oil change once so far. They seemed pretty decent and were actually proactive (specifically checking the brakes/rotors since many have complained about the issue with pulsing/"warped" rotors). Also they didn't screw up the rocker covers by lifting the car incorrectly so that's a plus. I did own a Crosstrek prior to this (wasn't mine but I bought it) and at least over at the Brown's Subaru next door, their service dept was actually great. Sadly the quality of the Crosstrek sucked (and they knew it and was honest with the known issues).

I've heard Dulles Kia is supposed to be pretty good but I recently heard of someone who had some issues after an oil change which was obviously directly associated to the botched oil change.

Also heard Beyer out in the Falls Church area is good but have no direct experience with them.

 

[That_One_Kid]

Lemon that biatch

As far as I'm aware, I can't yet. They'd have to fail to repair the problem this time for the car to be considered a lemon.

Honestly, none of this surprises me with Ourisman. I've visited Ourisman dealerships 3 times. 1st to buy my previous car (although that was the Chantilly Toyota...same owner though), which they did everything they could to over price the car. 2nd was to test drive a stinger. The sales associate paid more attention to buying NFT's on his phone then my questions and the test drive. The 3rd was to actually buy my current Stinger, although that was at the Alexandria Ourisman, which is also under the same owner (The Fairfax Ourisman is NOT under the same owner). When I went to buy my Stinger they tried pulling the same crap where they were adding markups over MSRP...so I told them I can just order exactly what I want from a closer dealership and went to walk out. They changed their tune pretty quick.

I'm not surprised they asked you about the carbon fiber. The sales associates there (as far as I've noticed) are completely inept and know nothing about the cars they're selling so they probably didn't even know a scorpion package even existed or what it includes. My guess is they were trying to find an excuse to deny the warranty replacement because they're notorious for that. Unfortunately most dealerships in the NoVA area are like this.

I've had decent experience with Browns in Manassas, although I've only brought my Stinger there for an oil change once so far. They seemed pretty decent and were actually proactive (specifically checking the brakes/rotors since many have complained about the issue with pulsing/"warped" rotors). Also they didn't screw up the rocker covers by lifting the car incorrectly so that's a plus. I did own a Crosstrek prior to this (wasn't mine but I bought it) and at least over at the Brown's Subaru next door, their service dept was actually great. Sadly the quality of the Crosstrek sucked (and they knew it and was honest with the known issues).

I've heard Dulles Kia is supposed to be pretty good but I recently heard of someone who had some issues after an oil change which was obviously directly associated to the botched oil change.

Also heard Beyer out in the Falls Church area is good but have no direct experience with them.

Alexandria Kia was pretty pleasant to deal with, their tech went out of his way to get me an oil sample during my first oil change, I also bought my stinger from there. The service writers there are on the younger side but they were polite and were willing to work with me on the oil sample, the writer I worked with actually got the service director involved and he was incredibly understanding of the situation. I think they may be my new default dealer, just sucks they are so far away from me.
Browns is down the street from me but I'd like to try and maintain the Ourisman lifetime power train warranty on the car. Were you sold on it or you thinking it's just marketing?

 

[bfglitch]

As far as I'm aware, I can't yet. They'd have to fail to repair the problem this time for the car to be considered a lemon.

Alexandria Kia was pretty pleasant to deal with, their tech went out of his way to get me an oil sample during my first oil change, I also bought my stinger from there. The service writers there are on the younger side but they were polite and were willing to work with me on the oil sample, the writer I worked with actually got the service director involved and he was incredibly understanding of the situation. I think they may be my new default dealer, just sucks they are so far away from me.
Browns is down the street from me but I'd like to try and maintain the Ourisman lifetime power train warranty on the car. Were you sold on it or you thinking it's just marketing?

Never had a chance to deal with the Alexandria location besides on the sale. Ourisman has pretty much been focusing on that location since it's their new baby, so I'm not surprised that location has been focusing a bit more on customer service. As for the Ourisman lifetime engine warranty, I personally don't believe it considering how they go out of their way to try to void warranty work. Also considering it's a dealership only warranty, I'm sure they can find a way to weasel out of it. "You changed your air filter yourself...sorry that voids the lifetime Ourisman engine warranty"....considering their fine print says in order to keep the dealership specific warranty you must get all your scheduled maintenance done by an Ourisman dealer which is a big red flag itself.

 

[JSolo]

Trust your dealer.. It's ok.. they have your best interests in mind.

What a sh!tshow. You should shame them to hell on social media once you get your car back in satisfactory condition.

What about diminished value due to the crash and subsequent repairs?

 

[That_One_Kid]

I'm having a hard time finding anyone who will appraise the car near me, the loactions ive valled will not do insurance apraisals and im having a hard time getting any help from the insurance. At this point I am looking for a consumer protection attorney to represent me as there are so many hoops I have to jump through and I don't have the time to make sure it gets done correctly, nor the know how. This all happened when the car had 600ish miles on it too, so it was brand spanking new.
Repairs were covered by the dealers insurance, I greatly regret this because I would have preferred to have it repaired at a non-ourisman body shop, Ourisman does not allow this at all.

 

[Landshark]

i wouldnt even bother with the wireless charger, unless you just want to be able to say it works when you sell the car - its a piece of shit and basically just heats the phone up.

i bought a $25 slim charger on Amazon (ebay?) that actually charges the phone and doesnt cook it. i put it right on top of the factory rubber pad, and my big-ass S22 Ultra with case fits just fine.