Hard_B
Newish Member
So at the beginning of this year I started considering on buying a new car. I did the research on the Stinger so I started shopping around on the Internet and stopping in to talk to different dealerships in the Los Angeles area. Now I am not new to the purchasing or leasing experience. I have leased and/or bought several cars for more than 20 years so I am no rookie. With that in mind, I always go in open to listening to what the sales people have to say and how they make the case to win my business. I wasn't completely sure I was even going to go through with a new car as my current car ran fine. But it was old and I was starting to have to pay for things that started to break down. Plus, my company was advertising that employees could go to selected dealers for some benefit plus some really good rebates depending on whether I leased or financed.
Anyway, I eventually went into Kia of Carson (CA) and spoke with a few sales people. It was there that I was actually convinced to look at 2019 model over a 2018 model (that were still on the lot) and seriously consider going through with a deal. I had been given a number of offers previously but they were too expensive. At least the Carson dealership salesperson got me near to what I might want which I appreciated since I was running down there during rain storms and on a busy schedule. However, I realized I could still get a slightly better deal at another dealership. I could have immediately just have said "thanks, but no thanks" to Kia of Carson, but since the salesman had been pretty professional up to that point and I had sent time there, I felt a sense of customer loyalty to them. So, I figured I would at least try to get them to come down on their price. It was literally only a few hundred dollars and I had communicated with the dealership about this. The salesman indicated that he didn't see why they couldn't work something out over that and asked me to come down to discuss, which I did. It was then that I met the Internet Sales Manager (a Mr. ?) who literally showed up at the end to try to seal the deal into buying the car. He went on about the market, rates, why they were more honest about their pricing than other dealerships, etcetera, etcetra. You know, the typical spiel. But I went along with it and let him talk to me like I had never bought a car before just to be amicable. At any rate, I slept on the idea of the final deal made to me and was prepared to come back the next day to buy. But, I still wanted that extra couple hundred off the price if possible. Besides, it was the end of the month so I knew dealerships were trying to get cars off their lot so I knew I should have negotiated a little better deal. So I sent an email to the salesperson and tried to get them to go along. I was prepared for them to decline, but I wanted to at least try and I still planned to buy from them based on how they had treated me up to that point. Well, the salesman didn't respond to me but instead forwarded the email to the Internet Sales/ Finance Manager. I get an email basically saying that they could meet my asking price, but just wouldn't. Not that they couldn't. They WOULDN'T. Which means he had a choice. He then goes on about how they spent their valuable time with me and the deal they gave I should have accepted. Nothing about how I was running back and forth in bad weather conditions or sitting in traffic to get to and from their place or taking time out of my work day to communicate with them. No, I hadn't spent my valuable time at all. THEY were the victims! Which was funny, because out of the several days of working with people there, I only talked to him less then 20 mins. Remember, he came along at the end so how did HE waste any real time over this? So, after that jerk move from Kia of Carson, I told them they lost that and any future business and I would be writing a review and telling my coworkers and associates about the negative experience, which I did.
I was so insulted and shocked by this behavior that I was determined that I would definitely buy a Stinger for the price I wanted. That same day I marched down to Kia of Downtown LA and basically told them up front what I was willing to pay and either they meet that price or I walk. No negotiating. That was that. Well, the manager there agreed without batting an eye (after they ran my credit and liked what they saw, of course). I ended up getting the car for what I agreed to pay. Kia of DTLA made their end of the month numbers by getting that car off the lot. Everybody was happy. The moral of all this, is that if you live in the Los Angeles metro area, I don't recommend buying a vehicle from Kia of Carson.
Anyway, I eventually went into Kia of Carson (CA) and spoke with a few sales people. It was there that I was actually convinced to look at 2019 model over a 2018 model (that were still on the lot) and seriously consider going through with a deal. I had been given a number of offers previously but they were too expensive. At least the Carson dealership salesperson got me near to what I might want which I appreciated since I was running down there during rain storms and on a busy schedule. However, I realized I could still get a slightly better deal at another dealership. I could have immediately just have said "thanks, but no thanks" to Kia of Carson, but since the salesman had been pretty professional up to that point and I had sent time there, I felt a sense of customer loyalty to them. So, I figured I would at least try to get them to come down on their price. It was literally only a few hundred dollars and I had communicated with the dealership about this. The salesman indicated that he didn't see why they couldn't work something out over that and asked me to come down to discuss, which I did. It was then that I met the Internet Sales Manager (a Mr. ?) who literally showed up at the end to try to seal the deal into buying the car. He went on about the market, rates, why they were more honest about their pricing than other dealerships, etcetera, etcetra. You know, the typical spiel. But I went along with it and let him talk to me like I had never bought a car before just to be amicable. At any rate, I slept on the idea of the final deal made to me and was prepared to come back the next day to buy. But, I still wanted that extra couple hundred off the price if possible. Besides, it was the end of the month so I knew dealerships were trying to get cars off their lot so I knew I should have negotiated a little better deal. So I sent an email to the salesperson and tried to get them to go along. I was prepared for them to decline, but I wanted to at least try and I still planned to buy from them based on how they had treated me up to that point. Well, the salesman didn't respond to me but instead forwarded the email to the Internet Sales/ Finance Manager. I get an email basically saying that they could meet my asking price, but just wouldn't. Not that they couldn't. They WOULDN'T. Which means he had a choice. He then goes on about how they spent their valuable time with me and the deal they gave I should have accepted. Nothing about how I was running back and forth in bad weather conditions or sitting in traffic to get to and from their place or taking time out of my work day to communicate with them. No, I hadn't spent my valuable time at all. THEY were the victims! Which was funny, because out of the several days of working with people there, I only talked to him less then 20 mins. Remember, he came along at the end so how did HE waste any real time over this? So, after that jerk move from Kia of Carson, I told them they lost that and any future business and I would be writing a review and telling my coworkers and associates about the negative experience, which I did.
I was so insulted and shocked by this behavior that I was determined that I would definitely buy a Stinger for the price I wanted. That same day I marched down to Kia of Downtown LA and basically told them up front what I was willing to pay and either they meet that price or I walk. No negotiating. That was that. Well, the manager there agreed without batting an eye (after they ran my credit and liked what they saw, of course). I ended up getting the car for what I agreed to pay. Kia of DTLA made their end of the month numbers by getting that car off the lot. Everybody was happy. The moral of all this, is that if you live in the Los Angeles metro area, I don't recommend buying a vehicle from Kia of Carson.
