Hi! This is Jackie Moody and I have that horrible rattle/loud noise in the back when I hit bumps

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Jackie moody

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I have that horrible noise in back when I hit bumps. Taken to one dealer and they told me they heard it but didn’t know how to repair it ‍♀️ Suggestions?
 
Tell the dealer to look in their computer. There's a service bulletin that was sent down from Kia a year ago.

Actually, you might want to just take it to another dealer if you have one nearby.

Issue Number SA322 - Rattle Noise from Tailgate

You can try fixing it yourself and might have better results than what the dealership provides. Here's a video to explain how to fix it at home.

 
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There are quite a few posts on several threads about this. Another fix that worked for someone very recently was to apply a silicone lubricant to the hatch buffers on the sides. This particular case was rubbing noise between the top and bottom buffers, and the lubrication fixed it.
 
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